About this role
Job summary
We have an exciting opportunity for Ward Clerk in the Ophthalmology Department
To provide an efficient, effective and comprehensive administrative support for the department.
Duties will include administrative tasks such as record keeping, data entry, filing and scanning.
Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients.
Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments.
May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties.
Please note, this vacancy is subject to closing early if it receives a high number of applications.
Main duties of the job
An exciting opportunities have arisen to join a friendly team, working within Ophthalmology.
Duties will include updating patient management systems, answering calls and greeting patients/relatives, preparing notes and supporting the nursing team with all aspects of ward administration. Booking return patients for various appointments and scans.
If you feel you have these skills and would like to join our team them please apply.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job description Job responsibilities
To provide an efficient, effective and comprehensive administrative support for the department/area.
Duties will include administrative tasks such as record keeping, data entry, filing and scanning.
Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients.
See job description for full details:
Person Specification
Qualifications Essential
High level of literacy and numeracy GCSE or equivalent in English and Maths
Experience Essential
Demonstrable experience of administrative & clerical systems and processes Fully conversant with information and other IT systems. Experience in Microsoft including Outlook, Word and Excel
Skills and Knowledge Essential
Ability to deal with difficult/anxious people using tact and diplomacy. Excellent organisational skills to manage own workload and assist in running a smooth service.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Walsall Healthcare NHS Trust
Address Walsall Manor Hospital
Moat Road
Walsall
WS2 9PS
United Kingdom
Employer's website https://walsallhealthcare.nhs.uk (Opens in a new tab)