About this role
Job summary
This role is an opportunity for a hardworking and professional individual to join the Orthoptic Administration team at Walsall Manor hospital.
The service currently consists of 6 Orthoptists, 2 Optometrists and 2 Administration staff.
The contract is part time (30 hours) over a 5 day working week, with the opportunity for flexibility on working hours and days.
The main role of the job is to assist with the day to day running of a busy clinical department, for example, reception duties, collecting and preparing patient notes, receiving referrals and taking phone calls. The candidate should be computer literate, have a good manner with patients and the public.
Although experience in these areas would be desirable, full training would be provided to the right candidate.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
To manage patient telephone / email queries on behalf of the Orthoptic team
To add patient referrals to the Orthoptic waitlist and to ensure orthoptic clinics are booked to capacity from the appropriate waitlists.
To print referrals from the E-referral systems
To manage patient appointment via electronic systems. Including Envoy and Patient engagement portal
To book / amend / patient appointments in Orthoptic/specialist clinics as required
To locate and collect, dock and prepare medical notes in a timely fashion.
To ensure that any loose papers are filed in patients notes. This will include collecting notes from multiple departments across the hospital
To provide clerical support to the Head Orthoptist and lead clinicians.
To monitor and order stationery supplies.
To participate in department and Mandatory training.
To be able to liaise with GP surgeries regarding queries relating to patient details and referrals
To communicate effectively with other members of the Orthoptic team, consultant ophthalmologists, medical and nursing staff, GPs, and other outside agencies.
To book interpreting services.
To communicate effectively with patients and carers regarding their orthoptic clinic appointments
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job description Job responsibilities
This role is a clerical administrative role located within the Orthoptic department. The main duties of the job include answering phone calls to the orthoptic department, booking in orthoptic patients at the paediatric reception and preparing and collecting clinical notes for orthoptic clinics.
The post is situated in the paediatric orthoptic department, but at times the post holder may be situated in other ophthalmology locations in Walsall Manor Hospital.
Person Specification
Experience Essential
5 GCSE grade A-C including English and Maths
Desirable
Previous Health Care / Patient facing experience Experience with medical IT systems Eg. Careflow / Fusion / Choose and Book
Qualifications Essential
5 GCSE's including Math and English Grade C or above / or equivalent
Skills Essential
Computer literate with Microsoft systems
Desirable
Awareness or experience with hospital It systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Walsall Healthcare NHS Trust
Address Walsall Manor Hospital
Moat Road
Walsall
WS2 9PS
United Kingdom
Employer's website https://walsallhealthcare.nhs.uk (Opens in a new tab)