About this role
Job summary
An exciting opportunity for a band 4 Integrated Care Co-Ordinator has arisen in the Haverhill Integrated Health Team. The team works collaboratively within a wide range of other health professionals and agencies including Adult Social Care and GP practices. The successful applicant will join a dynamic, friendly team of community nurses and therapists who contribute to an evolving Neighbourhood Health Service.
You will be using a wide range of skills that will require you to be confident and possess effective communication abilities with proficient organisational and coordination skills.
Main duties of the job
The post holder will be part of a virtualand face-to-faceteam of health and social care staff.As an Integrated Care Co-Ordinator,you will provide data, co-ordination, support to clinicians and administrative support to multi-disciplinary teams of health and social services; this is within a defined locality in order to improve joint working practices leading to more effective patient care. As part of thisrole,you will take on the administrative management of co-ordinating the care and multidisciplinary home visits for an enhanced community support offer.
The post holder will helpfacilitatethe integration of health and social care bymaintainingup to date recording systems for organisations and by providing information to any member of the multi-disciplinary teamin order toease processes and communication in agreement with data protection protocol.To work with multi-disciplinary databases and co-ordinate the information generated to inform users and commissioners about interventions and outcomes of the integrated care service.
You will also be required to contribute to the coordination of the multi-disciplinary organisation as well as the delivery of health and social care plans for people who are newly discharged from hospital, discharged from a community assessment bed or who need support within their current home to prevent unnecessary admission.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description Job responsibilities
1. Communication:
Act asa central pointof contact for health and social care professionals within the Integrated Neighbourhood Team (INT).
Communicate effectively with GPs, acute hospital staff, Social Services, community teams, allied health professionals, voluntary organisations, patients,carersand families.
Exchange factual and sensitive information professionally,maintainingconfidentiality at all times.
Facilitate and support multidisciplinary team (MDT) meetings by preparing agendas, circulating documentation, recording minutes and monitoring actions.
Liaise with acute hospitals to support admission avoidance andtimelydischarge planning.
Communicate service capacity information and operational updates to stakeholders across multiple organisations.
Provide information, guidance and signposting to patients, carers and professionalsregardingavailable services and support pathways.
Escalate concerns relating to safeguarding, deterioration in patient condition, telehealthalertsor other risksin accordance withorganisational procedures.
Maintain clear and effective communication through telephone, email, digitalsystemsand face-to-face interactions.
2. Analytical and judgemental:
Collect,analyseand interpret service activity data from multiple systems.
Maintain spreadsheets and databases and produce reports to support service monitoring,evaluationand commissioning requirements.
Monitor hospital admissions,dischargesand service utilisation,identifyingtrends and communicating relevant information to MDT members.
Use established criteria toidentifyreferrals, pathways and patient cohorts requiring intervention.
Exercise judgement when managing enquiries anddeterminingtheappropriate service, professional or agency for referral or escalation.
Support the analysis of telehealth activity and outcomes to inform service improvement and planning.
Produce data reports and summaries for presentation at multidisciplinary meetings.
3. Planning and organisational Skills:
Coordinate multidisciplinary care arrangements and community support interventions for patients receiving enhanced care services.
Organise MDT meetings, case reviews, home visit schedules and associated administrative processes.
Manage referrals and coordinate patient pathways across multiple organisations and services.
Prioritise and manage a complex workload independently, responding to changing service demands and competing priorities.
Support the planning and coordination of admissions to and discharges from enhanced care services.
Ensureappropriate services, equipment and support are available at the right time tofacilitatesafe patient care.
Work flexibly across acute and community settings to meet service requirements.
Coordinate telehealth installations, removals and support activities whererequired.
4. Clinical Duties:
Provide non-clinical coordination support to patients receiving integrated health and social care services.
Support the delivery of agreed care plans through effective coordination of services and professionals.
Facilitate multidisciplinary involvement in patients' care and treatment pathways.
Coordinate home visits and community interventions as directed by clinical teams.
Support the delivery of prescribed equipment and medication under clinician direction.
Contribute to admission avoidance and early supported discharge initiatives through effective care coordination.
Provide patients and carers with information about services and support available within the community.
5. Governance:
Adhere to Trust policies, procedures, information governancerequirementsand data protection legislation.
Ensureaccurateandtimelyrecording of information across all relevant systems.
Contribute to the integration of health and social care services through standardised processes and effective information sharing.
Support compliance with safeguarding,confidentialityand risk management policies.
Participate in service monitoring and evaluation processes through the production of activity and outcome reports.
Escalate incidents,risksand governance concernsin accordance withTrust procedures.
Contribute to quality improvement initiatives aimed at reducing duplication and improving integrated working.
6. Finance and Resources:
Order equipment and resourcesrequiredto support patient care and service delivery.
Coordinate the distribution and retrieval of telehealth equipment.
Maintainaccuraterecords relating to equipment allocation and usage.
Support efficient use of health and social care resources by ensuringtimelycoordination of services.
Handle and manage supplies and equipmentin accordance withorganisational procedures.
Contribute to monitoring resource utilisation through data collection and reporting activities.
7. Leadership and management:
Coordinate activities across multidisciplinary teams to support effective integrated care delivery.
Provide information,adviceand guidance to colleaguesregardingprocesses,pathwaysand available services.
Support new team members in understanding administrative processes and information systems asrequired.
Act as a key administrative resource for the Integrated Neighbourhood Team.
Promote collaborative working relationships across health, socialcareand voluntary sector organisations.
Contribute to service development through sharing knowledge,identifying improvements and supporting implementation of agreed changes.
This involves working with all health and social care professionals, as well as statutory/non statutory agencies, to provide a seamless, integrated service to our service users.You willbe requiredto work flexibly between the acute and community sites as the role dictates; own transport will be needed for this.
Person Specification
Education and qualifications Essential
Level 1 Qualification or equivalent in both Maths and English Experience of working within a health or care front line setting Care Certificate (or willingness to undertake) Foundation degree (or equivalent experience)
Experience and knowledge Essential
Previous relevant experience of working in health or social care environment in a front-line setting Previous experience of NHS/Social Care/Voluntary organisation Awareness of the needs of vulnerable people including older people Experience of communicating with others in a positive and respectful manner Experience of working in a customer/patient focused environment Proven ability to demonstrate a systematic approach to prioritisation of work and cope under pressure to meet deadlines Administrative experience related to service users or patients Proven experience of working as part of a team. Experience with day-to-day problem solving related to patients and service users
Desirable
Experience of coordinating care and people's workload Experience using enhanced communication skills Enhanced experience with problem solving
Skills and abilities Essential
Excellent verbal and written communication skills Good interpersonal skills Excellent planning, organisational and communication skills Excellent time management skills Ability to work to clear protocols/guidelines within role boundaries Ability to work with person centred approach Confident IT skills Basic awareness and understanding of the relevant Health and Social Care legislation Comprehensive working knowledge of Microsoft Office, especially Word and Excel Customer communication skills An ability to work on own initiative and manage own workload Be able to communicate clearly and appropriately with members of the public, colleagues and staff in other agencies - verbally, on the telephone and in writing Able to work flexibly to maintain service requirements Ability to maintain confidentiality.
Personal qualities Essential
Commitment to delivering a consistent professional high standard Confidence to work and challenge within a multidisciplinary team Flexible approach to work, able to cover all shift patterns Reliable Ability to problem solve Ability to prioritise and work under pressure Ability to work on own initiative and as a team player Commitment to continued personal and professional development Smart appearance in line with WSFT Uniform Policy Represent and promote the service in a professional manner Ability to travel to community locations to carry out job role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West Suffolk NHS Foundation Trust
Address Haverhill Health Centre
Camps Road
Haverhill
CB9 8HF
United Kingdom
Employer's website https://www.wsh.nhs.uk (Opens in a new tab)