About this role
Your role: Provide technical support via phone and email to address query/incident reported from users Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required Monitor and maintain service quality in accordance to Service Level Agreement 5-day work per week; shift duty needed from Monday to Sunday To succeed in this role: DSE Graduate or above Willing to take 7x24 shift duty (42.5 hours' per week) Ability to multi-task in a fast-paced environment Good command of spoken and written Cantonese, English and Mandarin Candidate with more experience will be considered for the position of Senior Customer Service Executive. Fresh Graduate will also be considered. We offer : 14 days' paid annual leave Birthday leave Comprehensive medical coverage Non-Contributory Provident Fund Attractive incentive bonus and shift allowance (if applicable) Structured training programme