About this role
Reporting directly to the Team Leader, the Customer Service eCommerce Representative will perform customer service duties to deliver excellent experiences to our eCommerce ASICS consumers from the beginning to end of each customer journey.
So, what goes into making that happen?
Assist Ecommerce consumers with a range of enquires across various platforms, be it an order update or assisting with a returnActioning consumer requests for order cancelations, working on recalling and refunding the ordersManaging Returns activities, (both Good and Distributors Faulty), within the ASICS Distribution Centre to support the returns business process in a timely mannerManaging reconciliations with the accounts department for refunds or payment issuesWorking with our payment platform, identifying any cases of fraud and actioning appropriatelyMaintain productivity and accurate standardsFollow department standard operating proceduresAdhere to all safety requirementsUndertake ad-hoc administrative duties and reporting as requiredProviding problem ownership, complaints handling, follow-up, resolution and feedbackEstablish good working relationships with internal and external stakeholders
In return, we offer:
An exciting 12-month opportunity with a market leading global brandSalary + bonuses + 17.5% annual leave loading + paid parental leaveFlexible hybrid work options using a ‘moments that matter’ way of workingConvenient Marsden Park location in a new head office facility, closely connected to the M7, with ample free parkingFree onsite gym and personal training sessionsOnsite Physio services availableGenerous staff discount – up to 25% off wholesale!A learning & development culture with personal access to LinkedIn Learning, 'move your mind' learning sessions, study leave and targeted role specific trainingA collaborative, supportive, and high-performing team culture with career growth opportunities – We love promoting from within! Opportunities to give back through community and team events
That’s enough about us! Here’s what we hope to see from you:
Demonstrated experience in customer service and returnsGood understanding of sales/commercial environmentDemonstrated ability to process accurate data entryExceptional organisation skills and ability to priorities effectivelyExcellent customer service skills, including providing clear, accurate and timely informationStrong communication skills, both written and verbalAbility to deliver to tight deadlinesStrong interpersonal and relationship building skillsConfidence in a broad range of software packages (SAP, Microsoft Excel and Word)High level initiative, enthusiasm and self-motivationThe ability to think strategically and identify key opportunities and improvementsHigh level professionalism, consistent manner with particular attention to detailCommitment to working in a team environment and multi skilling
At ASICS, we work together as one team to bring a performance mindset to life every day - Are you ready to pursue your career goals? Apply Today!
ASICS is proud to be an Equal Employment Opportunity employer, where everyones ideas and contributions are respected. We are committed to engaging a diverse workforce, and our hiring decisions are made with the best candidate for the role at the forefront. We encourage people of all ages, abilities, and cultural backgrounds to apply to join our team.