About this role
Job Description Inside Sales Representative / Estimator
Bolton, ON | Full-Time | On-Site
About the Opportunity
Are you passionate about delivering exceptional customer service and building strong client relationships? Do you thrive in a fast-paced, collaborative environment where no two days are the same?
Our client is a well-established and highly respected Canadian manufacturer with more than 20 years of success supplying innovative products across North America. Known for its strong reputation, customer-first approach, and commitment to quality, the company is looking to add an experienced Inside Sales Representative / Estimator to its growing team in Bolton, Ontario.
This is an excellent opportunity for someone who enjoys working closely with customers, supporting outside sales, preparing estimates, and becoming a trusted product expert while contributing to a collaborative and supportive team.
What You'll Be Doing
Reporting to the Sales Lead, you will play an integral role in supporting customers and the sales team by:
Customer Service & Sales Support
• Provide outstanding service to new and existing customers by responding to inquiries regarding pricing, quotations, product availability, deliveries, retail locations, and product features.
• Prepare accurate quotes and estimates based on customer requirements.
• Build and maintain strong relationships by providing timely communication and exceptional service throughout the sales process.
• Assist customers with product recommendations, installation guidance, and technical support.
• Source non-standard products when required and ensure accurate pricing and purchasing information.
• Resolve customer inquiries from initial contact through to successful completion.
• Stay current on new products and product enhancements.
• Act as a key resource for the Outside Sales team by providing product knowledge and sales support.
Order Management
• Process customer orders while monitoring inventory availability.
• Enter purchase orders and pricing into SAP and coordinate with Procurement.
• Maintain accurate customer, order, and shipment records.
• Follow up on quotations and participate in proactive business development activities, including outbound prospecting and customer follow-up.
• Ensure all documentation is completed accurately and efficiently.
Requirements
• 3+ years of experience in Inside Sales, Customer Service, Estimating, or a similar customer-facing role.
• Experience within the fencing, building materials, construction products, or related industry is considered a strong asset.
• Post-secondary education in Business Administration or a related discipline is an asset.
• Ability to read and interpret product drawings or blueprints is preferred.
• Strong proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience working with SAP or another ERP system is an asset.
• Strong mathematical and analytical skills.
• Excellent communication and interpersonal skills.
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