About this role
We are looking for a full time Office Administrator, to work 37.5 hours a week. Employees are required to come in to the office when they are working. To assist in the smooth and efficient running of the Branch Board Office with a strong focus on customer service for Police Federation members and representatives To provide a pro-active, complex, and comprehensive secretarial and administrative support to the Chair, Secretary and Office Manager in which all matters are dealt with professionally, discreetly and regarded as confidential. To provide guidance to serving and retired officers on matters relating to the Group Insurance Scheme Act as the first point of contact for members to ensure that their queries are logged on the database and escalated to the relevant Federation representative Responsible for organising and providing administrative support to all Branch meetings and events as directed by the Branch Secretary or Branch Chair i.e. invitations, agenda preparation, minutes, catering Organise and book in the most cost-effective manner travel and accommodation for the Branch Secretary, Chair, Treasurer etc. Maintain digital filing systems, recording of cases via tracker, spreadsheet or similar and reporting these to the Branch Secretary/Office Manager as required Assist in updating the Retiree database and monitoring so that all retiree’s receive notification and benefits in a timely fashion and that payroll is advised where necessary Inform payroll of Police Officer starters and leavers, and update the database Assist with the administration of the Group Insurance Scheme for both serving and retired officers in its entirety on behalf of the Insurance Company. Administer Federation contributions so that contribution rates are accurate on database and for payroll. Ensure that the Federated members record, or database is updated with details of each member Responsible for collating and distributing New Recruit information packs as necessary and update the database Ensure that transferees to Gwent Police Force are contacted and receive a welcome pack Ensure that all administration is carried out regarding officers on, and returning from, maternity leave including database updates, payroll informed accurately, and liaise with the Group Insurance Company Carry out accounts reconciliation for officers contributions Circulate and advertise dates of the Police Money Matters Seminars on Force Intranet and Website To provide Police Regulation guidance to officers in line with the New Federation Representatives course Assist in the running of external partnership clinics, advertising and appointment booking Assist with the branch Injury on duty and long-term sick welfare programme To undertake courses as directed by the secretary to ensure continuous professional development