Motor Claims Handler @ Davies

We're looking for an experienced and customer-focused Motor Claims Handler to join our growing team. In this role, you'll manage motor insurance claims from first notification through to settlement, delivering excellent customer service while ensuring claims are handled accurately, efficiently, and in line with regulatory requirements. If you have strong communication skills, attention to detail, and experience within motor claims, we'd love to hear from you. The Motor Claims Handler is responsible for managing motor insurance claims from notification to settlement, ensuring accuracy, efficiency, and excellent customer service while complying with regulatory and company standards. Handle motor insurance claims from First Notification of Loss (FNOL) through to closure. Assess liability, coverage, and policy terms. Gather and review documentation (accident reports, repair estimates, medical reports). Communicate with policyholders, third parties, and repair networks professionally. Provide timely updates and manage expectations throughout the claims process. Investigate circumstances of the claim, liaise with witnesses and experts. Negotiate settlements within authority limits. Ensure adherence to regulatory requirements and internal policies. Maintain accurate records and documentation. Refer complex or high-value claims to senior handlers or team leaders.