About this role
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride. This Team Lead owns the data, accountability and quality culture layer across the IRC. Working across every functional area rather than a single production line, the Q-ops Team Lead builds the systems that give leaders clear visibility of performance, and builds the habits that turn that visibility into action. The role also acts as a key quality checkpoint, ensuring vehicles meet the required standard before going live, and helps build inspection capability across the floor. Data & dashboards Standardise how each function (Pre & Post Production, Cosmetic, Mechanical) captures and reports performance data Build and maintain live dashboards giving Senior Leads and Team Leads daily visibility of output against target Run regular data quality checks to catch gaps or inconsistencies in reporting Accountability & culture Facilitate daily or weekly stand-ups where Team Leads report numbers and blockers Design and run shift-versus-shift or team-versus-team leaderboards to build healthy competition Coach Team Leads on interpreting and acting on their own data, not just reporting it upward Quality & compliance Check compliance and quality of all vehicles prior to uploading/photographing, post-detailing Spot-check vehicles against IRC standards documents Track rework rates by team to catch quality drift early Teach QC inspection standards and techniques to Team Leads and Trainers (SMEs), building inspection capability across the floor rather than centralising it Contribute to the process for updating SOPs when standards fall out of step with floor practice No direct reports at this stage. This is an individual-contributor role sitting at Team Lead level, working horizontally across all functional groups rather than owning a single production patch.