About this role
At Carma, we're more than just a car company—we're on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we're transforming the car buying and selling experience into something seamless, transparent and genuinely enjoyable. With our diverse and collaborative team managing everything from engineering to marketing, buying to reconditioning in-house, we're powered by great people—and we'd love for you to come along for the ride. We're looking for a Head of Buying Operations to lead one of the most critical functions in our business. This is an opportunity to take an operation that's built strong foundations and scale it to the next level. You'll lead our Buying Operations teams, optimise the customer journey from first enquiry through to vehicle purchase, and build the systems, processes and culture that will support Carma's continued growth. If you're an operational leader who loves solving complex problems, building high-performing teams and getting stuck into the detail while keeping an eye on the bigger picture, we'd love to hear from you. Lead and develop our Buying Operations teams across Customer Buying, Buying Customer Experience (BCX) and Inspections, creating a high-performing, customer-first culture. Coach and support Team Leads and Managers through regular performance conversations, development plans and strong operational rhythms. Translate ambitious buying targets into achievable team goals, ensuring performance stays on track across every stage of the buying funnel. Monitor daily and weekly operational performance, identifying bottlenecks and implementing improvements before they impact results. Own and optimise the end-to-end Sell to Carma customer journey, improving conversion rates, customer satisfaction and operational efficiency. Dive deep into frontline processes to understand how work gets done, then identify opportunities to simplify, automate and scale. Partner with People on workforce planning, hiring and organisational design to ensure the team stays ahead of business growth. Support the launch of new Sell to Carma sites through effective capacity planning, resourcing and operational readiness. Build strong relationships across Buying, Strategy & Business Operations, Compliance, Valuations and Onboarding to deliver business-wide improvements. Stay connected to frontline operations by attending inspections, visiting sites and spending time with the team to maintain quality and identify improvement opportunities. Use data and reporting to identify trends, solve operational challenges and make informed commercial decisions. Please note this position is based in our Alexandria Head Office and will require regular travel across our Sydney inspection sites.