About this role
Reliable Automatic Sprinkler Co,. is looking for a Product Technology Manager based out of Liberty, SC. Product Technology Managers are industry experts. They educate and support customers, specifying engineers, end users, and co-workers in the proper use of Reliable products. Internally, they support many departments including Product Development Engineering (PDE), Program Management Office (PMO), and inside and outside Sales. Answer technical questions on Reliable products submitted by telephone and email Perform technical training for Reliable personnel Assist with creation and maintenance of technical documentation Meet with customers, specifying engineers, and end users to discuss the use, features, and benefits of Reliable products Provide technical presentations to industry associations, customers, specifying engineers, and end users Plan, develop, and execute hands-on and classroom training for sprinkler system designers and fitters Provide input on new products and product improvements Troubleshoot Reliable products Represent Reliable at industry events (AFSA, NFPA, NFSA, SFPE, etc.) Directly support sales force as necessary Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor Performs other duties as directed Competencies: Ability to solve complex technical problems Outstanding attention to detail and accuracy Strong customer service, interpersonal, and collaboration skills Possesses strong commitment to a team environment while working well independently Excellent written and oral communication skills