About this role
Job summary
We are looking for a dedicated individual to join the team working in a busy GP Practice.
The successful candidate will be part of a team offering admin support for 16000 patients. The workload is demanding and the successful candidate will need to enjoy a fast-paced environment, think on their feet and be flexible for office cover. The role requires someone with a keen eye for detail and proficient use of IT packages covering the Microsoft Office suite and clinical systems.
Interviews to be held week commencing 21 September 2026
***Please note this vacancy may close early due to a high number of applicants ***
Main duties of the job
Main duties include
Administration of e-Referrals
Patient enquiries
Inviting patients to come in to surgery for follow-up etc.
About us
Eastgate Medical Group is a GP practice based in Hornsea with other sites in Aldbrough (branch site) and Hull (Hastings Medical Centre). As part of the Symphonie PCN in Hull and the Yorkshire Coast and Wolds PCN in East Yorkshire, we are a forward thinking organisation striving to provide high quality patient care.
The team is led by 9 GP-partners, supported by Advanced Clinical Practitioners, Nurse-Prescribers, Long-term Conditions Nurses and Healthcare Assistants.
The clinical team is supported by well-trained Care Navigators and Administrators. The Hornsea and Aldbrough sites have in-house dispensaries.
We encourage and support the personal development of staff, and are looking for the right person for our team.
Job description Job responsibilities
Position:
Referral Administrator
Hours:
24 - 37 per week
Duration:
Permanent
Report to:
Admin Team Leader
Job Purpose:
To provide amin support to doctors, nurses, the Practice Manager and wider clinical and administrative team. To ensure that work is completed accurately and efficiently with all enquiries professionally and courteously handled whilst upholding confidentiality.
Key Areas:
Patient services; Admin support for Clinicians and wider team Key Points:
Managing referrals through the e-Referral system. Understanding referral routes and use of relevant forms and templates
Carrying out assigned tasks from both clinical professionals and the wider team.
Dealing with patient enquiries
Inviting patients into the surgery to discuss the results of recent investigations
Typing of clinical letters, patient referrals, non-NHS letters and reports
Arranging and assisting with meetings including minute taking as required
At all times observe the strict rules of confidentiality
Work within practice policies and guidelines
This job description outlines the key duties of the role but is not an exhaustive list. You are required to undertake any other duties as requested which are commensurate with the role to ensure the smooth running of the practice. The job description and rota may be amended to suit the needs of the business. Notice will be given of any proposed changes.
Person Specification
Qualifications Essential
Business Administration NVQ Level 3 or equivalent experience
Experience Essential
Experience of business administration in a high work demand environment. Working in a patient/customer facing role dealing with queries. Experience of handling difficult conversations skilfully.
Desirable
Experience of working in the wider NHS or primary care. Familiarity with medical terminology. Experience of using clinical software packages - EMIS, SystmOne, GP Browser.
Knowledge and Personal Attributes Essential
Understanding of confidentiality and data protection (GDPR). Team player but also able to work unsupervised. Flexible approach to working practices. Commitment and enthusiasm.
Skills Essential
Effective written and verbal communication. Ability to work under pressure. Ability to prioritise workload and meet deadlines. Strong organisational skills with attention to detail and accuracy. Excellent IT skills, including Microsoft and email.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Eastgate Medical Group
Address Eastgate Medical Group
37 Eastgate
HORNSEA
HU18 1LP
United Kingdom
Employer's website https://www.eastgatemedicalgroup.nhs.uk (Opens in a new tab)