About this role
Senior Administrator - Visitor Services and Building Operations
Position Description: Performs managerial work providing direction and guidance in setting and achieving goals and objectives; developing policies; reviewing guidelines, procedures, rules, and regulations; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities; and establishing and monitoring budgets. May plan, assign and supervise the work of others. Works under limited supervision with latitude for the use of initiative and independent judgment.
Major/Essential Functions: Summary • Direct the day-to-day operations of a multi-suite executive office facility, ensuring a safe and professional environment for occupants and visitors. Lead visitor services and front desk operations (40%): • Coordinate and manage visitor protocols in partnership with the Chancellor's Office and other departments to ensure a professional and welcoming environment for university leadership and external stakeholders. • Provide Board of Regents' meeting support in coordination with the board office. • Serve as a point of contact between system administration departments and external organizations regarding meetings and functions. • Manage scheduling and readiness for 13 shared conference rooms, ensuring spaces are appropriately configured to support meetings and presentations. • Ensure deliveries are received and distributed to suites. • Monitor visitor parking. Manage building operations and maintenance (35%): • Oversee daily operational readiness of the facility, coordinating with custodial services, grounds maintenance, parking, and other university operations areas. • Serve as point of contact for departments on building maintenance issues, initiating work orders for building maintenance and conference room technology. • Identify facility improvement opportunities and initiate preventative maintenance measures. • Manage the display of the system office flags in partnership with operations. • Oversee shared break room spaces, including inventory and restocking. Coordinate building security and emergency management (15%): • Serves as facility security monitor, monitoring cameras and overseeing equipment functionality to support a safe and secure environment. • Act as Building Emergency Manager and primary contact with university operations for safety incidents. • Manage door access control and coordinate permissions with university operations. • Maintain and regularly update emergency contact and response information to ensure organizational continuity. Provide staff leadership and support (10%): • Hire, train, schedule, supervise, and evaluate student employees who support front desk and building operations, developing work schedules and establishing expectations to ensure high-quality customer service and daily operations.
Required Qualifications: Bachelor's degree in area of expertise or closely related area required. Four years of experience in planning, developing, or implementing programs or research grants. Additional education may substitute for required experience on a year-for-year basis.
Safety Information: Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement: Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University: Established in 1996, the Texas Tech University System is one of the top public university systems in the nation, consisting of five universities – Texas Tech University, Texas Tech University Health Sciences Center, Angelo State University, Texas Tech University Health Sciences Center El Paso and Midwestern State University. Headquartered in Lubbock, Texas, the TTU System is a more than $3 billion enterprise focused on advancing higher education, health care, research and outreach with approximately 21,000 employees and 63,000 students, more than 400,000 alumni, a statewide economic impact of $16.4 billion and an endowment valued at $1.7 billion. In its short history, the TTU System has grown tremendously and is nationally acclaimed, operating at 24 academic locations in 20 cities (18 in Texas, 2 international).
In addition, the TTU System is one of only nine in the nation to offer programs for undergraduate, medical, law, nursing, pharmacy, dental and veterinary education, among other academic areas.