About this role
Job summary
Come and make a difference and be part of the dedicated Endoscopy team at the Royal United Hospitals Bath.
In this role, you will play a key part in the day to day running of endoscopy appointments including managing patient queries, general queries and booking appointments.
This role involves contact with patients, relatives and members of the general public, and you'll be part of a team that strives to provide an efficient and friendly appointment service to all.
If you have the skills we're looking for and would like to help us provide an excellent service for our patients, we'd love to hear from you.
Main duties of the job
You will be responsible for managing your own workload on a daily basis, this includes:o Working independently to ensure waiting lists and appointments are booked efficientlyo The timely prioritisation and triage of referrals (including liaison withmultidisciplinary clinical teams)o Maintaining accurate pending lists for appointmentso Providing accurate monthly waiting time datao Checking for anomalies and spreadsheets to ensure all referrals are actionedo Requesting patient notes from the RUH and other hospitalso Undertaking all administrative tasks including scanning paperwork, emailing and filling.
About us
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in thetop 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Job description Job responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information for this role.
Person Specification
Qualifications Essential
Educated to GCSE level in English and Maths
Experience Essential
Customer facing experience
Desirable
Working within a Team
Knowledge Essential
Knowledge of office IT systems including Word, Teams, Excel spreadsheets
Desirable
Knowledge of working for the NHS Understanding the importance of confidentiality
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Royal United Hospital Bath trust
Combe Park
Bath
BA1 3NG
United Kingdom
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)