About this role
Job summary
Join our Administration Team in the Adult Therapies department
This is an opportunity to come and make a difference and be part of the Administration team in the Adult Therapies department at the Royal United Hospitals Bath NHS Foundation Trust.
We are looking for someone who is keen to learn about the different services offered by the department and who is a motivated and highly organised individual with excellent communication skills to provide comprehensive, proficient and efficient administrative support working with various clinical and non-clinical teams within the department, the RUH and community settings.
In this role, you must be able to manage multiple tasks using your own initiative while meeting deadlines. Attention to detail and problem solving skills are key to success in this role.
As the first point of contact for our patients and visitors - both in person and over the phone - you will play a vital role in creating a welcoming and professional experience. That's why a friendly approachable manner is essential for this role.
You will be joining a friendly and supportive team and you will receive comprehensive training and ongoing development to help you succeed and grow in your role.
If you have the skills we are looking for and would like to help us provide an excellent service for our patients, we would love to hear from you.
Main duties of the job
Provide efficient administrative support including appointment booking, referral processing, filing, scanning, and record management. Welcome, identify, and check in patients, ensuring a professional and patient-focused experience. Maintain accurate patient information and update electronic patient records (EPR) as required. Schedule new and follow-up appointments within appropriate timeframes, prioritising urgent referrals. Record patient attendance and clinic activity accurately using Trust systems. Respond promptly and professionally to enquiries via telephone, email, and face-to-face communication. Liaise effectively with clinicians and multidisciplinary teams to support smooth clinic operations. Arrange interpreter services and support patients with communication or understanding needs. Assist in reducing missed appointments by managing clinic capacity and filling vacant slots. Support team objectives through cross-cover, staff training, service improvement initiatives, and adherence to Trust policies and procedures.
About us
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.
We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!
Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Job description Job responsibilities Please refer to the detailed Job Description and Person Specification for comprehensive information regarding the key responsibilities, essential criteria, required skills, knowledge, experience, and expectations associated with this role.
Person Specification
Experience Essential
Previous experience of working in a patient or customer focused environment
Desirable
Previous healthcare environment experience.
Experience Essential
Demonstrable ability to work effectively as a team member.
Desirable
Experience using the RUH's clinical systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Royal United Hospitals Bath NHS Foundation Trust
Bath
BA1 3NG
United Kingdom
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)