About this role
Job summary
To provide administration, booking outpatient appointments for the Nuclear Medicine department within the Imaging Directorate
The key responsibilities of this role are the efficient and effective management of specific departmental and patient administration systems, ensuring strict adherence and compliance to all Trust policies and procedures.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
o Efficient and effective management of specific departmental and patient administration systemso Book appointments following departmental workplans and guidelineso Ensuring strict adherence and compliance to all Trust policies and procedureso Assist in answering patient queries relating to their appointment
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.
The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment manager for this post who will put you into contact with the recruitment team.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case.
We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date.
If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description Job responsibilities
Entering patients details on both CRIS and EPIC systems. Sorting referral cards and letters from GPs, consultants and other medical staff. Booking and rearranging outpatient appointments following departmental workplans and guides. Booking urgent inpatient scans, liaising with the ward and portering team. Dealing with alterations and short notice cancellations of lists and notifying appropriate staff and patients. Liaise with all levels of medical and technical staff to ensure the effective and efficient running of lists. Advise patients and medical staff on special procedures and preparations required to ensure a successful examination. Dispatching appointment letters ensuring all relevant information and leaflets are included. Provide statistical information as required, compiling, and producing waiting list figures at the end of each week: distributing to managers and clerical team. Communication with stakeholders including trainees, clinicians, managers, patients, other colleagues and workers from other agencies.
For further information please see attached job description
Person Specification
Knowledge and Experience Essential
Previous demonstrable Clerical experience
Desirable
Previous Demonstrable experience working within a large clinical setting Demonstrable Experience working with the General Public Experience of Patient Management System
Qualifications Essential
GCSE's 9-4 (A-C) in Maths & English
Desirable
NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
Aptitude & Abilities Essential
Good communication skills, written and verbal, with the ability to demonstrate fluency, clarity and effectiveness at all levels. Computer Literate with good Keyboard skills Time management and organisational skills. Proven ability to work on own initiative, but also as a member of a team.
Desirable
Understanding the Trust waiting list policy within the work place.
Disposition/Attitude/ Motivation Essential
Team Member Able to work calmly and methodically in a busy Environment Proactive and takes own initiative
Desirable
Willingness to learn and develop in a challenging environment
Other Factors Essential
Demonstrate and understanding of confidentiality. Flexibility to cover colleagues during absences.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Plymouth NHS Trust
Address Nuclear Medicine
Derriford Hospital,
Plymouth
PL6 8DH
United Kingdom
Employer's website https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)