About this role
Job summary
Rock Health Care are looking for a professional Patient Advisor to join our friendly Practice team.
Working on our main reception desk, you will step straight into a vital role as our first point of contact for everyone who walks through the door. Daily life in this role is all about patient care, meaning you will guide visitors through their enquiries and ensure a smooth, helpful experience whether they call us or visit in person.
This full-time position requires 37.5 hours per week, with shifts between 08:00 and 18:30, Monday to Friday.
Main duties of the job
Act as the main point of contact for the practice, welcoming patients, medical students, pharmaceutical reps, and external visitors from the CQC and ICB Handle a high volume of face-to-face and telephone enquiries from patients and other healthcare professionals, helping them navigate services efficiently Manage the clinic diaries by booking patients in with GPs and other healthcare staff quickly and accurately to minimise waiting times Generate and process repeat and routine prescription requests accurately and efficiently in line with practice guidelines Update and maintain electronic patient records, handling clinical coding and document processing using Docman Stay on top of daily workflow tasks, patient messages, and incoming correspondence in the generic practice email inbox Support the team by preparing meeting agendas, distributing paperwork, and taking accurate minutes during staff meetings Monitor stock levels and handle ordering to ensure the reception area and front desk have all necessary supplies Take responsibility for the reception environment, keeping patient noticeboards and information leaflets organised, accessible, and up to date
About us
Rock Healthcare is a long established, forward thinking and dynamic GP Practice currently serving around 9,500 patients. We are based at Moorgate Primary Care Centre in Bury.
The site is a modern, purpose-built premises, containing a variety of primary care services to meet the needs of the local population.
We are proud to be a teaching Practice for Medical Students, Nursing Students, Health Care Assistants and GP Trainees. We are committed to the continued development of our teams.
Job description Job responsibilities
Please see the attached Job Description and Person Specification or you can drop us an email to request should you be having difficulty accessing or opening the document.
Person Specification
Communcation Essential
Must have excellent telephone and communication skills. Be an excellent problem solver and de-escalate complaints. Be a team player and also be able to work using own initiative.
Experience Essential
Experience of working in an office environment Minimum 1 years experience of working in a GP Practice
Desirable
Minute taking experience
Qualifications Essential
Educated to GCSE standard or equivalent [Mathematics & English]
Previous Experience / Training Essential
Experience of working with the public in a fast paced environment. Microsoft Word and Excel literate. Experience in handling a high volume of calls and dealing with a variety of enquiries.
Desirable
Familiarity with Emis and Docman; Previous history of working in a healthcare setting.
Inter-Personal Skills Essential
Must be able to work as part of a team and contribution to Practice meetings. The successful candidate will be required to present on occasions and take minutes / prepare agendas.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name BARDOC
Address Rock Healthcare
Moorgate Primary Care Centre [1st Floor]
22 Derby Way
Bury, Manchester
BL9 0NJ
United Kingdom
Employer's website http://bardoc.co.uk/ (Opens in a new tab)