About this role
Job summary
The Triage Facilitator will lead the specialist clinical telephone triage service for unplanned and virtual ward community palliative care referrals across the Staffordshire St Giles Hospice catchment area. The service currently operates seven days a week between 08:00 and 20:00, with phase two extending provision to 24 hours a day, seven days a week. The role will provide clinical triage leadership, supporting the management of complex care pathways, contributing to audit and service development, and providing staff supervision in line with organisational and professional standards.
Main duties of the job
Prioritise and triage patients presenting with a range of conditions including palliative, EOL and acute conditions, making any necessary referrals in an appropriate manner.
Support the team in implementing and evaluating personalised care planning, providing individual specialised treatment plans, ReSPECT and advanced care planning for patients.
Support the team in providing specialist palliative care and support to patients and their families in the place they call home, as required in accordance with clinical based evidence.
Process and interpret pathology and other diagnostic results as required.
Support the team in dealing with clinical emergencies.
Liaise with external services and agencies and the patients usual community teams to ensure the patient continues to be supported appropriately.
Liaise with virtual ward teams to support timely assessment, shared care planning, escalation and safe community-based management where appropriate.
Delegate clinical responsibility appropriately ensuring safe practice and the task is within the scope of the practice of the individual.
Work closely with the St Giles at Home community teams in supporting the needs of all patients under the community services.
At times where service requirements / patient demands, may require seeing patients in the community for face-to-face assessments.
About us
All staff must commit to our vision and values and exhibit behaviours in line with these.
We have adopted five core values that have been developed through engagement with our volunteers, staff, patients and families. These are the values that characterise all that we do and our behaviours with our patients and families, and each other.
Our values:
We care
We are trustworthy
We work together
We are creative
We take pride
These values underpin everything we do, and we expect all staff at St Giles, in all capacities - employees, bank staff, contractors, agency staff, those who hold honorary contracts, students and volunteers - to share and uphold these values. Each value is supported by behavioural standards and employees will be expected to display these behaviours at all times.
We also expect that everyone who works here shall act in such a manner as to justify public trust and confidence and to uphold and enhance the good standing and reputation of St Giles Hospice. Individuals must therefore always carry out their duties with due regard to the Hospices Equality and Diversity Policy.
Job description Job responsibilities
The post holder will work with an advanced level of autonomy, making complex clinical decisions, undertaking comprehensive diagnostic assessment where required, and prescribing independently within their professional scope of practice.
The role will include oversight of the triage team, support rota management and service flow, and providing clinical supervision, mentorship and guidance to Band 6 colleagues and other members of the wider multiprofessional team as appropriate.
The post holder will undertake timely specialist palliative care assessments by telephone, prioritise referrals according to clinical need, identify urgent or unmet needs, and coordinate safe and responsive care and support plans, including action within two hours of urgent referral acceptance where required.
Referrals may be received from 111/999, GPs, allied health professionals, community, hospice, acute and virtual ward teams, as well as directly from patients, families and carers. Calls may relate to patients already known to St Giles Hospice or to individuals who have palliative / end of life care needs but are not known to the organisation or specialist services.
Working autonomously and in collaboration with internal colleagues, along with other community, primary care, acute and virtual ward colleagues, the post holder will support rapid assessment, clinical decision-making, prescribing or referrals where appropriate. Demonstration of clear communication with the multiprofessional team, accurate clinical record keeping, and safe escalation of clinical risk, support to junior staff members and coordination of service flow is required.
Person Specification
Qualifications Essential
Adult Registered Nurse/relevant HCP qualification Health Assessment qualification Non-medical prescriber Educated to degree level Evidence of level 7 studies (or working towards) Experience in palliative care Knowledge of: Specialist Palliative Care and end of life care Community working and services
Desirable
Palliative Care/end of life care qualifications Clinical Supervision Data collection Clinical Governance Teaching Skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name St Giles Hospice
Address Fisherwick Road
Whittington
Lichfield
Staffordshire
WS14 9LH
United Kingdom
Employer's website https://www.stgileshospice.com/ (Opens in a new tab)