About this role
Job summary
Help us deliver outstanding care behind the scenes
At Prospect Hospice, every role makes a difference.
We're looking for an organised, proactive and highly professional administrator to join our Patient Services[SJ1] team, supporting the governance, quality improvement and patient safety work that underpins exceptional hospice care.
If you enjoy bringing order to complexity, keeping projects on track and making a real difference behind the scenes, this is an opportunity to use your skills where they matter most.
Hours: 15 hours per week (2 days or can be worked flexibly across the week)
Main duties of the job
Working closely with our Quality Improvement Lead and the wider patient services leadership team, you'll help coordinate the governance, quality improvement and patient safety activities that support outstanding hospice care.
No two days are the same. One day you could be preparing papers for a clinical governance meeting, the next supporting quality improvement projects, coordinating audits or helping produce reports that influence how we continue to improve patient care.
You'll support a range of important workstreams including:
Clinical Governance and Quality Improvement
Patient Safety Incident Response Framework (PSIRF)
Safeguarding
Infection Prevention and Control
Medicines Management
Audit and quality reporting
CQC improvement planning
Policy management and document control
Your work will help ensure our governance processes run smoothly and that our clinical teams have the information and support they need to deliver the very best care.
About us
Prospect Hospice is an independent hospice supporting a community of 300,000 people in Swindon, Marlborough and North Wiltshire, and the villages of Lechlade and Fairford in Gloucestershire.
It is the only dedicated provider of specialist end of life care services within it's locality. The Hospices multi-professionals teams support people in the community, in care homes, at the Great Western Hospital and at the Hospice in Wroughton. Care is also extended to the families and friends of patients.
Job description Job responsibilities
Responsible for providing administration support to members of the patient services leadership team.
A crucial aspect will be to assist with servicing quarterly clinical meetings, clinical governance, quality and audit workstreams and any other ad-hoc project groups.
Key Accountabilities and areas of responsibility
Provide secretarial support. This will involve working closely with the leads in patient services and some external communication.
Undertake meeting servicing as required; including collating and despatching agenda papers for meetings of various groups, supporting with report writing and minute taking & some action follow up for:
Quality Improvement and Audit
Clinical Governance
Holistic wellbeing group
Medicines management
Infection Prevention and Control
Safeguarding quarterly meeting
PSIRF (incident) Learning and response group
National cleanliness audit reporting
Please refer to the attached job description for comprehensive information regarding the responsibilities, qualifications, and expectations associated with the position.
About you
You'll be an experienced administrator who thrives in a busy environment and enjoys working with detail, coordinating multiple priorities and supporting senior colleagues to deliver high-quality work.
You'll have:
Experience supporting senior managers or leadership teams.
Excellent organisational skills and outstanding attention to detail.
Experience preparing agendas, taking accurate minutes and tracking actions.
Strong Microsoft Office skills, including Word, Excel, Outlook and Teams.
The confidence to work independently while building positive relationships across multidisciplinary teams.
Excellent written communication skills and the ability to handle confidential information with professionalism and discretion.
Experience within healthcare, governance, quality improvement or the charity sector would be an advantage but isn't essential.
This is an excellent opportunity for an experienced administrator looking to develop specialist knowledge in clinical governance, quality improvement and patient safety within a healthcare environment.
Why join Prospect Hospice?
You'll become part of a compassionate organisation where every role contributes to improving the lives of patients and families facing life-limiting illness. As well as meaningful work, we offer a range of benefits including:
27 days annual leave plus bank holidays (rising with length service) NHS Pension (for existing members) or generous contributory pension Employee Assistance Programme, wellbeing support, discounts including Blue Light Card Comprehensive induction and ongoing professional development A values led, inclusive working environment Free parking on-site
Interviews will take place on 08th September 2026
Equality & Diversity
Prospect Hospice is committed to a diverse and inclusive working environment. We welcome applications from all individuals and are committed to eliminating discrimination in our workplace and the communities we serve.
Safeguarding
We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, employment offers are subject to checks, which may include DBS, references, online and social media checks, and qualification verification. We expect all staff to share this commitment and follow our safeguarding policies and procedures.
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
We review applications as they are received and may close the vacancy early.
Prospect Hospice is an independent hospice supporting a community of 300,000 people in Swindon, Marlborough and North Wiltshire, and the villages of Lechlade and Fairford in Gloucestershire. It is the only dedicated provider of specialist end of life care services within its locality. The Hospices multi-professionals teams support people in the community, in care homes, at the Great Western Hospital and at the Hospice in Wroughton. Care is also extended to the families and friends of patients.
Sponsorship
Prospect Hospice does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.
To find out more or to apply please visit our website www.prospect-hospice.netjobs
Person Specification
Qualifications Essential
Educated to GCSE level (or equivalent), including Grade C/4 or above in English and Maths.
Desirable
Further professional development in administration, governance or project support.
Skills Essential
Excellent written communication skills, including the ability to produce clear and accurate minutes, reports and correspondence. Highly proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Teams. Excellent interpersonal skills with the ability to communicate effectively at all levels. Strong organisational and administrative skills with the ability to prioritise and manage competing demands. Excellent attention to detail and commitment to accuracy. Proactive and solutions-focused, with a willingness to take ownership and see tasks through to completion. Ability to adapt to changing priorities and work flexibly within a busy environment. Ability to interact and communicate effectively with a wide range of people. Ability to prioritise effectively and work under pressure. Ability to work independently, using initiative and sound judgement. Ability to handle sensitive situations with professionalism, discretion and empathy. Resilient and able to remain calm under pressure.
Desirable
Ability to support projects and coordinative activities across involving multiple stakeholders.
Personal Qualities Essential
Commitment to and ability to demonstrate Prospect Hospice values and behaviours at all times. Have a track record of working inclusively and a genuine appreciation of the value of diversity. Compassionate and emotionally intelligent, with sensitivity to the hospice environment. Resilient and able to remain calm and effective when managing competing demands. High level of integrity, discretion and professionalism. Able to maintain the highest professional standards at all times, and act as a true ambassador for the Hospice and encourage others to do the same. To be authentic, open honest and transparent.
Skills Essential
Excellent written communication skills, including the ability to produce clear and accurate minutes, reports and correspondence. Highly proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Teams. Excellent interpersonal skills with the ability to communicate effectively at all levels. Strong organisational and administrative skills with the ability to prioritise and manage competing demands. Excellent attention to detail and commitment to accuracy. Proactive and solutions-focused, with a willingness to take ownership and see tasks through to completion. Ability to adapt to changing priorities and work flexibly within a busy environment. Ability to interact and communicate effectively with a wide range of people. Ability to prioritise effectively and work under pressure. Ability to work independently, using initiative and sound judgement. Ability to handle sensitive situations with professionalism, discretion and empathy. Resilient and able to remain calm under pressure.
Desirable
Ability to support projects and coordinative activities across involving multiple stakeholders.
Experience Essential
Proven experience of providing high quality administrative and secretarial support to senior managers or leadership teams. Experience of supporting formal meetings, governance groups or committees through agenda preparation, minute taking and action tracking. Experience of managing diaries and coordinating meetings. Experience of handling confidential and sensitive information appropriately. Experience producing professional reports, correspondence and documentation to a high standard. Experience maintaining records, databases and document management systems.
Desirable
Experience supporting projects, audits or improvement initiatives. Experience of working in a healthcare, charity or public sector environment. Understanding of governance and assurance processes.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Prospect Hospice
Address Prospect Hospice
Moormead Road
Wroughton
Swindon
SN4 9BY
United Kingdom
Employer's website https://www.prospect-hospice.net/working-for-us/vacant-positions/ (Opens in a new tab)