About this role
Job summary
The Podiatry Service at Kidderminster Health Centre is seeking a skilled, wellmotivated Administrative Assistant to join our friendly and dedicated administrative team.
This is a 27hour post, though less hours will be considered for the right candidate, with a minimum of 25 hours.
You will work closely with, and be fully supported by, our experienced administrator within a well established service based at Kidderminster Health Centre.
We are looking for an individual who is self driven, reliable, and able to work effectively both independently and as part of a team. Strong communication skills and a positive, proactive approach are essential.
You will receive full Trust and Service Induction, along with ongoing guidance and supervision from our existing team to help you settle into the role and develop confidently.
We are committed to supporting flexible working and are happy to discuss working patterns that meet individual needs while ensuring the smooth running of the service.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Main duties of the job
A role in our team offers a welcoming, supportive environment where your contribution truly matters. Each day brings variety and purpose: youll handle and organise incoming and outgoing mail, respond to emails promptly, speak with patients, carers and colleagues over the phone, process referrals, book appointments for the clinical team, arrange home visits, maintain supplies, and carry out a range of general administrative tasks that keep the service running smoothly.
Youll be based in a friendly office setting, working closely with our podiatrists to ensure their clinical day flows effortlessly. From coordinating referrals and appointments to providing practical support throughout the day, youll play a key part in helping them deliver excellent patient care.
Although youll work independently, youll always have guidance from the senior administrator and strong connections with the wider admin team across community podiatry. Its a place where people look out for one another, share knowledge, and collaborate to make the service the best it can be.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunitiesIf you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description Job responsibilities
In this role, you will:
Undertake administrative duties specific to the role eg typing standard keyboard skills required, data inputting, filing, scanning, referral processing, adding appointments to clinicians diaries and home visits.
Add new patient spells and referral on the system in a timely manner.
Answer and deal with telephone enquiries in a professional manner seeking guidance as required, recording details accurately and forwarding to the relevant member of the team in a timely manner.
Process incoming and outgoing mail.
Order and maintain stock supplies.
Prepare for and attend appraisal meetings and participate in any relevant training programmes required by the Trust.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Knowledge Essential
Working knowledge of Microsoft Office; Word; Excel, Outlook.
Experience Essential
Recent, relevant experience in an Administrative/Secretarial/ Reception Role.
Desirable
Previous, relevant NHS experience.
Skills and Abilities Essential
Good organisation skills. Ability to communicate clearly and effectively in English in both verbal and written formats.
Additional Criteria Essential
Professional manner as a representative of the Trust and Service. I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Qualifications Essential
Educated to vocational level 2 in Business Administration OR Good general education with a minimum of 2 GCSEs at grade 9-4 (*A-C) with good IT skills, or considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust
Address Kidderminster Health Centre
Bromsgrove Street
Kidderminster
Worcestershire
DY10 1PG
United Kingdom
Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)