About this role
Job summary
An exciting opportunity had arisen for abookingclerkto join theRespiratoryteam at Dorset County Hospital.
This is a varied,interestingand rewarding role, and we are looking for a post holder who is professional, confident,keenand friendly. You will need to be able to communicate with everyone in the MDT, including consultants, nurses, secretaries,patientsand external agencies so having excellent communication skills is essential to the role.
The post is based within theRespiratoryDepartment,North Wing Level 2at Dorset County Hospital.
This role is for 37.5 hours per week
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
Main duties of the job
The post holder will be expected to undertake a range of general administrative duties for the department includingcreating and amendingpatientsdiagnosticappointments; bookinginpatientdiagnostic appointments; to answer telephone and email queries; andescalate patient queries whereappropriate.
This role plays a key part in ensuringtimelydiagnostics andmaintainingsmooth patient pathways within Respiratory Medicine, supporting the team to deliver high quality care and meet service demand.
The jobholder would be expected to act on own initiative andbe responsible fortheir own actions and be able to make decisions within their role and seek advice, ifrequired, from various members of the MDT team.The successful candidate will also contribute to the smooth running of the overall administrative service and patient pathways, covering for others when on leave asappropriate.
As a member of a team in the department, the post holder will be expected to work flexibly with other members of the team to ensure the best possible patient care.
About us
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate's individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
Job description Job responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at [email protected] if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person Specification
Education, Qualification and Training Essential
General education to GCSE standard or equivalent, including Maths and specifically at grade C or above for English Evidence of basic IT and keyboard skills
Knowledge and Experience Essential
Relevant and recent experience in an office environment in a clerical/admin capacity Experience of dealing with telephone enquiries Understanding of Confidentiality
Desirable
Previous computer experience using Windows and Microsoft Office software Previous experience in a Healthcare environment
Skills and Abilities Essential
Good numeracy and literacy skills Competent keyboard skills Excellent communication skills Ability to work on your own initiative without supervision Ability to work as part of a team
Desirable
Evidence of ability to communicate with all levels of staff and members of the general public Evidence of ability to work within specified standards and timescales Familiarity with using PAS (Patient Administration System) desirable, however training can be provided To be able to demonstrate integrity and professionalism when dealing difficult situations An understanding of the meaning of confidentiality and the requirement for this to be maintained
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Dorset County Hospital NHS Foundation Trust
Address Dorset County Hospital
Williams Avenue
Dorchester
DT1 2JY
United Kingdom
Employer's website https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)