About this role
Job summary
Dorset County Hospital NHS Foundation Trust is seeking a highly organised and proactive administrator to support the Consultant Chemical Pathologist and the Blood Sciences Department.
The post-holder will lead on clinic administration, governance support and communication processes, working closely with senior clinical and laboratory staff. Strong interpersonal skills, sound judgement and the ability to work independently are essential.
Main duties of the job
Oversee clinic scheduling and provide administrative support to the Consultant Chemical Pathologist and Head of Blood Sciences.
Support governance processes, training compliance, departmental meetings and regulatory inspections.
Maintain effective communication systems for patient enquiries and clinic bookings.
Order departmental consumables, monitor expenditure and escalate concerns where required.
Act as a key contact for internal colleagues, external agencies and regulatory bodies.
Line manage the General Administrator for Blood Sciences and support wider Pathology administration when needed.
Demonstrate professionalism, tact, diplomacy and problem-solving skills at all times.
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate's individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
Job description Job responsibilities
The attached full job description will outline detailed responsibilities and person specification..
Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING Essential
NVQ level 4 or equivalent level in related discipline or GCSE grade C or above in Maths and English
Desirable
Qualification in Management/Supervision Attendance at Course relating to Management of/Supervising a Team
EXPERIENCE Essential
Experience within a healthcare or science environment within the last 3 years Good understanding of Trust policies and procedures and ensure that these policies are upheld and delivered at all times; robust knowledge of management procedures Undertaking own work with out supervision and supervising work carried out to meet specific deadlines Ability to identify and use initiative when work needs to be reorganised and introduce appropriate work practices. Introduce and oversee safe delivery of new processes and procedures and oversee related process change Experience of and confident working with Microsoft Office with specific knowledge to produce, analyse and manipulate spreadsheets; to confidently present the detail/data to varying audiences
Desirable
Previous secretarial tasks to include producing agendas & minutes and minute-taking Previous rostering experience Previous line management experience to include recruitment, sickness and disciplinary matters Previous experience undertaking appraisals and 2 identifying suitable staff training programme/s for team members Previous budget management experience Experience of working within an environment that presents exposure to patient specimen and to be able to handle unpleasant matters being discussed in a professional and confidential manner
KNOWLEDGE, SKILLS & ABILITIES Essential
Robust keyboard skills Confident use of computers Ability to consistently communicate verbally and in writing to a high standard Good manual dexterity Ability to plan and prioritise own work with no supervision required Ability to use initiative & demonstrate a can-do attitude at all times and lead by example Ability to define and maintain confidentiality at all times Ability to liaise with a range of stakeholders with confidence and signpost if necessary Ability to handle pressured situations and be able to diffuse challenging behaviour while remaining calm at all times
Desirable
Knowledge of Patient Administrative Systems and to make recommendations for improvement where necessary Knowledge of Clinic preparation - booking patient appointments/follow-ups Ability to liaise with patients and provide guidance where necessary and evidence ability to signpost to correct colleague
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Dorset County Hospital NHS Foundation Trust
Address Dorset County Hospital
Williams Avenue
Dorchester
DT1 2JY
United Kingdom
Employer's website https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)