About this role
Job summary
The Women's Health Division is seeking to recruit an experienced, highly motivated and enthusiastic Receptionist to join their busy outpatient team at the Elizabeth Garrett Anderson Wing.
This is a full time role with a requirement to work weekends, an enhanced rate is paid to work Saturdays and Sundays.
Please note the rota is subject to change.
For more information regarding the role please contact: Shelly-Ann Young - Outpatients Service Manager. [email protected]
Main duties of the job
The Receptionist for Outpatients reports to the Outpatients Service Manager. The post-holder has the following responsibilities: The job description includes a comprehensive list of duties including;
o Welcome patients and visitors into the department, ensuring they are made to feel comfortable and are treated with kindness, respect and dignityo Provide a high quality, comprehensive range of administrative and reception duties.o Deliver an excellent patient and user experience, by meeting and greeting patients, visitors and colleagues, registering patients and booking appointments in a timely and efficient manner.o Work with the multidisciplinary team to ensure the smooth running of the department.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
The successful candidate will be joining a busy and fast paced outpatient department and will have the opportunity to work with a range of clinical staff from several areas within Gynaecology including but not limited to:
Early Pregnancy Unit 2WW General Gynaecology Complex Mesh Urogynaecology Endometriosis RMU Ultrasound scanning
The successful applicant will be self-motivated, have excellent interpersonal skills and be patient focused.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications Essential
Educated to GCSE level or equivalent, with Grade C or above in English and Maths. Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment. Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience Essential
Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent). Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name University College London Hospitals NHS Foundation Trust
Address Elizabeth Garrett Anderson Wing, University College Hospital
25 Grafton Way
London
WC1E 6DB
United Kingdom
Employer's website https://www.uclh.nhs.uk (Opens in a new tab)