About this role
Job Title: Support Engineer 2 –
Overview: This role is within the White Glove Support team on the Supply Chain execution squad and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.
What you'll do:
• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases • Analyze and resolve incidents within the Blue Yonder WMS and TMS application(s) • Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities • Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in Blue Yonder's continued solutions • Document change control and publish testing results transparently to the customer on a schedule. • Bring in new ideas for automation, re-use, and service improvements • Deep understand of Blue Yonder's evolving SaaS offerings, features and functionality deployed for testing customers. • Engage in continuous learning on latest Blue Yonder execution solutions and how automated testing plays a role (such as cognitive execution.). • Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.
What we are looking for: Industry experience:
• Functional experience working with Blue Yonder products specifically within execution solutions. • Technical experience with Blue Yonder products specifically within execution solutions.
Execution Platforms
• Minimum of 3+ years of Supply chain domain experience in warehouse management • Minimum of 3+ years of experience in the Software/SaaS industry • Experience with customer/client service and/or support in Supply Chain software solutions • Private/Public cloud management domain expertise
Technical Skills:
• Expert in Database programming/Data Modeling using Oracle SQL and MS SQL • Strong knowledge of middleware (i.e. Weblogic, TomCat) • Proficiency in Java / J2EE concepts – JDBC, C++, and MOCA • Azure expertise in defect identification and log analysis for TMS and WMS • Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX) • Experience with Cycle, Jenkins Automation, or similar automated testing suite. • Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc. • Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrations • Cloud Infrastructure – Azure cloud, certification on Azure fundamentals, Level 2 Azure certifications Soft Skills:
• Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting • Must be self-motivated and quick learner - New technologies, platforms, integrations • Project and program management experiences is critical in this role • Must be able to manage multiple competing service priorities in tandem • Demonstrates the ability to work independently • Demonstrates Blue Yonder's Core Values of Empathy, Relentless, Results and Teamwork
Education:
• Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.