About this role
Scope:
• This role is focused on supporting various BY Planning solutions. • This role needs technical support to analyse and debug customer issues. • Needs to work with cross functional teams including Product Development, Consulting and Cloud services. • This role needs technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. • This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods. • Provides advice to customers regarding industry best practices and process methodology. • Understands the workflow and tables involved in BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes.
Technical Environment:
• Good knowledge of SQL, PL/SQL • Basic understanding of BY data workflow • Installation of BY products • Intermediate knowledge at MS Excel • Basic understanding on customer business and process. • Relevant experience on BY SCPO and Manufacturing Planning suite of products • Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain • Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
What you’ll do:
• Design & Architect
• Needs to work with cross functional teams including Product Development, Consulting and Cloud services • Enhance/Change the design based on new business requirements by the customer • Identify Root cause and find the permanent solution to any problem. • Responsible to address incident/request related to above mentioned suite of products
• Develop & Deliver • Provide advice to customers regarding industry best practices and process methodology. • Understand how BY solutions can be configured to better facilitate client business processes. • Need to work with cross functional teams including Product Development, Consulting and Cloud services.
• Guide & Govern • Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. • Provide advice to customers regarding industry best practices and process methodology.
• Operate & Optimize • Provides advice to customers regarding industry best practices and process methodology. • Implement monitoring, performance tuning, and operational best practices. • Provide value through Innovation and Automation
What we are looking for:
• Bachelor’s degree in computer science, IT, or related field. • 4-5 years of IT experience, with 2-3 years in Supply chain products • Strong expertise in SQL, PL/SQL, Data structure. NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is a plus • Understands how BY solutions can be configured to better facilitate client business processes. • Should have strong flair for technology and hands on expertise in debugging/analysing code in any of the programming languages (Java)
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.