About this role
GENERAL DESCRIPTION The E-Commerce Assistant is responsible for supporting the day-to-day operations of online sales channels, ensuring smooth execution of product listings, order fulfilment, promotional campaigns, customer service, and inventory management. This role plays a key part in maintaining marketplace performance, enhancing customer experience, and driving online sales growth.
JOB DESCRIPTION 1. Daily E-Commerce Operations • Manage product uploads, listing creation, pricing updates, and SKU maintenance across e-commerce platforms. • Monitor marketplace performance and ensure store compliance with platform requirements. • Support order processing, fulfilment coordination, and shipment tracking to achieve SLA targets. • Ensure accurate product information, descriptions, specifications, and images are updated regularly.
2. Campaign & Promotional Support • Assist in planning and executing online campaigns, flash sales, vouchers, bundle deals, free gifts, and promotional activities. • Coordinate with internal teams and suppliers to ensure campaign readiness and stock availability. • Monitor campaign performance and provide post-campaign reports and insights. • Ensure promotional mechanics are correctly set up and executed across all platforms.
3. Inventory & Listing Management • Monitor stock levels and coordinate replenishment with warehouse and procurement teams. • Maintain inventory accuracy across all online channels to prevent overselling or stock discrepancies. • Conduct regular audits on product listings to ensure pricing, content, and inventory information remain accurate. • Manage product categorization and optimize listings for better visibility and conversion.
4. Customer Service & After-Sales Support • Respond promptly to customer enquiries via marketplace chat, email, and social media channels. • Handle customer complaints, returns, refunds, exchanges, and after-sales requests professionally. • Monitor customer ratings and reviews and work with relevant departments to improve customer satisfaction. • Maintain high response rates and customer service standards set by marketplace platforms.
5. Sales Reporting & Data Analysis • Prepare daily, weekly, and monthly sales reports. • Track key performance indicators (KPIs) such as sales revenue, conversion rates, traffic, customer ratings, and order fulfilment metrics. • Assist in analyzing sales trends, customer behavior, and campaign effectiveness. • Provide recommendations for operational improvements and sales growth opportunities.
6. Marketplace & Digital Support • Support marketplace optimization activities including keyword updates, product ranking improvements, and content enhancements. • Assist in coordinating digital marketing activities such as platform ads, affiliate campaigns, and livestream promotions. • Monitor competitor activities, pricing strategies, and market trends. • Support the implementation of new marketplace features and tools.
7. Administrative & Ad-Hoc Duties • Maintain proper documentation and filing of e-commerce operational records. • Coordinate with cross-functional teams including Marketing, Procurement, Warehouse, Customer Service, and Finance. • Perform other duties and special projects assigned by management from time to time. JOB REQUIREMENT Education:
• Diploma or Degree in Marketing, Graphic Design, Mass Communication, E-Commerce, or any related field.
Knowledge and Experiences:
• At least 1–2 years of working experience in any marketplace.
• Familiar with e-commerce platforms such as Shopee, Lazada, and TikTok Shop, including seller tools and campaign mechanics..
• Knowledge of e-commerce metrics, customer engagement strategies, and ad performance optimization.
• Experience in handling store operations: product listing, promotions, vouchers, chat management, and order fulfilment.
Skills & Competencies:
• Basic Excel and reporting skills.
• Good attention to detail and time management.
• Able to follow SOPs and deadlines.
Special skills required
• Microsoft
• Innovative
• Strategic
• Creative thinker and self-driven.
• Active team player & strong communication skills.
Personal attributes
• Responsible, fast learner, and team oriented.
• Customer-focused and adaptable.