About this role
CUSTOMER SUPPORT ADVISOR
Trinity Estates • £24,530 per annum • Hemel Hempstead (Head Office) • Full-time, Office-based ROLE OVERVIEW
We’re looking for a Customer Support Advisor to join our busy and friendly customer support team at Trinity Estates’ head office in Hemel Hempstead. This is a people-first role, centred on delivering outstanding service to the residents and clients across our residential property portfolio.
If you’re a confident communicator who thrives in a fast-paced environment and genuinely enjoys helping people, we’d love to hear from you.
ROLE EXPECTATIONS
This role is all about communication — across phone, email and our online reporting systems. You’ll be the first point of contact for residents and clients, handling a wide range of queries and ensuring every interaction is dealt with professionally, promptly and with care.
You’ll work closely with our Property Management Team and other internal stakeholders, helping to keep things running smoothly across our regional property portfolios.
WHAT SUCCESS LOOKS LIKE
You’ll be succeeding in this role if:
Residents and clients feel heard, helped and well looked afterQueries are resolved accurately, politely and within agreed timeframesYour written communications are clear, professional and error-freeYou manage your workload effectively, prioritising urgent matters confidentlyYou’re growing your knowledge of the property industry and contributing positively to the team HOW YOU’LL SPEND MOST OF YOUR TIME
On a typical day, you’ll be:
Handling inbound telephone and email enquiries from residents, clients and internal teamsResponding to all communications in a polite, timely and professional mannerAssessing and actioning issues arising on regional property portfoliosPresenting clear and logical responses when managing difficult or challenging callsEnsuring all written correspondence is concise, accurate and professionally presentedCollaborating with Property Managers and other stakeholders to resolve queries efficiently WHO THIS ROLE IS FOR
This role suits someone who:
Has clear, confident communication skills — both written and verbalHas an exemplary telephone manner and can manage challenging calls calmlyListens carefully and asks the right questions to fully understand a queryCan prioritise effectively and stay organised in a busy environmentTakes ownership of their workload and uses good judgement to make decisionsIs committed to their own development and eager to learn about the property sector EXPERIENCE THAT HELPS
You don’t need a background in property — we’ll provide full training. What matters most is the right attitude and communication skills. The following would be an advantage:
Previous experience in a customer service or contact centre environmentConfidence handling a high volume of calls and emailsStrong written English and attention to detailComfortable using IT systems and online platformsAbility to remain calm and professional under pressure WHAT WE OFFER
Salary of £24,530 per annum24 days annual leave plus bank holidaysMonday to Friday, 09:00–17:15 — no weekend or bank holiday workingPerkbox membership with discounts across retail, travel and entertainmentEmployee Assistance Programme for confidential supportCycle to Work schemeEmployee Referral SchemeStar of the Month recognition incentiveStaff social eventsGenuine opportunities for career growth and development ABOUT TRINITY ESTATES
Trinity Estates is one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, we provide residential management services nationally, supported by a comprehensive head office team in Hertfordshire including surveyors, accountants, legal professionals and a large customer support function.
Our Customer Support Team is a vibrant, hardworking group of 30+ people who are passionate about great service. We’re proud to be diverse, supportive and inclusive — and we take the development of our team seriously. Trinity Estates is part of the Trinity Property Group, an Odevo Group Company.
HOW WE HIRE
Initial conversation with our talent teamInterview focused on your experience, communication style and approach We aim to complete the process within two to three weeks and will keep you informed throughout.
INTERESTED?
Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
For further information, contact our recruitment team on , quoting reference #LI-IG1.