About this role
We are seeking a Technical Service Workshop Engineer to join our team. This role is responsible for delivering high-quality service activities on products supplied by Vantive, ensuring reliability, compliance, and customer satisfaction.
Duties and responsibilities
Perform inspection, installation, servicing, and maintenance of products within the workshopProvide field service support when requiredAct as the Local Calibration CoordinatorBuild and maintain effective communication and collaboration with internal team membersEstablish and maintain strong relationships with customers and business contacts (where applicable)Ensure all activities are carried out in compliance with established procedures and within the quality management system frameworkAccurately document and report all service activities to maintain up-to-date service recordsUndertake additional duties and responsibilities as assigned by the Supervisor or ManagerComply with all Environmental Management System (EMS) requirements
Experience & Qualifications
ONC/HNC in Electronics or equivalent qualification preferred (ideally in medical instrumentation or electromechanics), though not essentialPrevious experience in a similar role is advantageous but not required Core Competencies
Self-disciplined and able to work independently, while contributing effectively as part of a teamStrong commitment to delivering high-quality serviceCustomer-focused mindsetHigh attention to detail in completing records and documentation accurately and on timeAdherence to Health & Safety policies at all timesCompliance with local quality management system requirements Computer Skills
Basic proficiency in Microsoft Office Technical Knowledge
Basic understanding of electronicsBasic knowledge of ESD (Electrostatic Discharge) protection Technical Skills
Service and maintain hardware devices in line with defined KPIsCommunicate effectively with customers or patients by phone when requiredAccurately document all service activities
Company culture
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.