About this role
Are you passionate about delivering exceptional customer service and making a real difference in people's lives?
Join Vantive as a Customer Success Coordinator and become the first point of contact for our home patients. As part of a high-performing and supportive team in Northampton, you'll play a key role in ensuring patients receive the products and support they need while contributing to a culture of service excellence.
As a member of the Customer Success team, you will be operating as the first point of contact with our home patients.
The role will be 100% office based, working from Monday to Friday, Monday to Thursday - , Friday 07.00 -17:00 (on Rotating shifts i.e. )
Essential Duties and Responsibilities
To manage the processing of customer orders for home patientsTo manage customer queries and complaints ensuring a win win solution for Vantive and the customerTo create lateral relationships with other departments to support product distributionTo enhance the reputation of customer services and positively promote the image of VantiveTo contribute to the evolution of the department by providing feedback and taking action to improveTo positively contribute to the delivery of service excellence to Vantive's customers and patients
Qualifications & Experience
GCSE Level standardOrganizedAbility to prioritize workload in a very busy environmentTenaciousStrong decision making skillsStrong attention to detail/accuracyGood team playerProfessional telephone mannerProactive and reactive natureSiebel experience preferredFlawless customer service skillsCan do attitude, willing and positive manner.