About this role
• To provide a comfortable stay to all guests – Personal touch
• Needs of guests are met and followed up without delay – serving guest with pleasant smile and make them “feel at home away home”.
• Ensures staff maintains guests and Hotel’s properties with sense of SAFETY, e.g. against fire, theft, maintenance safety, etc.
• Handles guest’s complaints and compliments with necessary guidance from Housekeeping.
• Prompt follow up on any laundry in guestroom before noon.
• Welfare of team membe