About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Performs tasks based on established procedures. • Uses data organizing and coordination skills to support the business and perform technical work. • Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
• Developed proficiency within a range of analytical or operational processes. • Completes assignments and facilitates the work of others. • May coordinate assignments beyond work area. • Proposes improvements to processes and methods. • Acts as a lead, coordinating the work of others, but is not a supervisor. • Works autonomously within established procedures.
Functional Knowledge
• Developed skills in a range of processes, procedures, and systems. • Acts as a technical expert in some areas.
Business Expertise
• Understanding of how best teams integrate and work together to achieve company goals.
Impact
• Impacts a team, by example, through the quality service and information provided. • Proposes enhancements to work procedures and practices to improve efficiency.
Leadership
• Serves as a team lead. • Allocates work to team members, as appropriate. • Provides subject matter guidance to junior team members.
Problem Solving
• Provides solutions to problems based on existing challenges or procedures.
Interpersonal Skills
• Effectively exchanges information and ideas. • Uses tact when working with others.
Responsibility Statements
• Manages more complex tasks that are escalated due to issues. • Acts as a domain expert. • Ensures TAT is met for all volumes assigned to respective shifts through proper planning. • Ensures quality and volume is met during shifts. • Coordinates appropriate staffing and interviews candidates. • Collaborates with supervisors on key performance measures set by the client. • Facilitates work allocation. • Tracks/monitors daily and monthly reporting. • Participates in progress improvement without impacting the quality of work. • Communicates with teams and managers to provide work status. • Participates in meetings with internal teams and external clients. • Performs other duties as assigned. • Complies with all policies and standards.