Administrator @ Nottingham CityCare Partnership CIC

Job summary

The Bladder and Bowel Service is a dynamic and developing facility where an enthusiastic team of specialist nurses provide education, advice, support and clinical care for patients across and health and social care settings within Nottingham City.

We are looking for an experienced, passionate, motivated and conscientious person to join this established team and provide administrative support.

You will be working to support the Bladder and Bowel Specialist nurses with comprehensive administrative tasks and be a main point of contact and coordination for the clinicians and patients using the service; an excellent telephone manner is essential. In addition, you will have responsibility for coordinating prescriptions for continence products and arranging appointments for patients.

You will need to demonstrate excellent interpersonal and communication skills. This is a busy service, and you must be able to prioritise tasks and manage time effectively; you must also be able to work flexibly within the team ensuring cover during the service hours. Experience of using Systm One would be beneficial.

Confidence in managing own workload in a timely and effective way, whilst dealing with patients / carers in a caring and professional manner is essential.

The hours of work will be 37.5 hours a week across the service hours of Monday Friday 08.30 16:30hrs, excluding weekends and bank holidays.

For further information please contact Elizabeth Walsh, [email protected]

Mobile: 07789 270523

Main duties of the job

To provide full clerical/ administrative support to the Adult Bladder and Bowel Specialist Service within Adult Services on a day-to-day basis,To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters and other word-processed documents to a high standard and knowledge of Microsoft Access and Excel for developing in house databases / spreadsheets and Outlook for diary management / e-mails,

About us

We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions you bring.

CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact People Services on [email protected] . CityCare is committed to the protection of vulnerable adults and children.

Job description Job responsibilities

Job Purpose

To provide clerical/ administrative support for the day-to-day administration for the Bladder and Bowel Specialist Service within Adult ServicesWork effectively as part of a busy administration team

Dimensions

Ensure team are aware of own role and any new information for cover arrangements or support,To actively participate in CityCare mandatory training and team specific training.

Key Responsibilities

To provide full clerical/ administrative support to the Adult Bladder and Bowel Specialist Service within Adult Services on a day-to-day basis,To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters and other word-processed documents to a high standard and knowledge of Microsoft Access and Excel for developing in house databases / spreadsheets and Outlook for diary management / e-mails,To have accurate keyboard skills and diligence when using SystmOneTo be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to clear understanding. To record telephone messages in writing and act promptly when urgent responses are required,To accurately collate and input data and produce statistics as and when required,To maintain diaries, make appointments, arrange meetings etc. as and when required,To take accurate minutes/ notes of meetings as and when required, including preparation and distribution of agenda and minutes,To undertake general office procedures including photocopying, filing and the distribution of mail,To implement and update office systems/procedures as required, in collaboration with the team,To provide full administration support for the recruitment process being the vital link between Team Managers, Candidates and HR,To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service,To accurately record and maintain systems for staff sickness, absence, and annual leave,To order stock and non-stock equipment via the on-line systems and to maintain stock levels of stationaryBe client-driven on behalf of the service and ensure that the reception people receive is welcoming and helpful,To maintain strict confidentiality in all aspects of work in line with policies and the Data Protection Act,To plan / organise work using own initiative within set departmental parameters,To undertake any additional duties as appropriate and delegated by the Admin Team Manager and deputy and Service Team Managers.

Person Specification

Qualifications Essential

Good working knowledge of Microsoft Office to include Outlook/ Word, Access and Excel, Experience of effectively using Systm One.

Desirable

ECDL/MOST qualification, Customer Service Skills

Experience Essential

Proven administrative experience, Experience of dealing with sensitive/ confidential information, Excellent communication skills and customer service experience with a variety of people, Experience in managing own workload to meet deadlines where appropriate.

Knowledge and skills Essential

Understanding of confidentiality/ Data Protection, Excellent communication skills both written and verbal, Minute taking skills, Ability to prioritise workload and manage time effectively, demonstrating excellent organisational skills, Ability to work effectively & reliably as part of a team, Ability to use initiative, problem solving and decision-making skills, Adaptable to change within the workplace, Demonstrates a positive and can do attitude with a willingness to learn & develop.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name Nottingham CityCare Partnership CIC

Address Sherwood Rise Health Centre

Nottingham Road

NOTTINGHAM

NG7 7AD

United Kingdom

Employer's website https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)