About this role
Job summary
We are excited to offer a unique opportunity to join our Support Services Team as a Health Centre Manager. This part-time, fixed-term role covers maternity leave, with the working pattern to be agreed with the successful candidate within the hours of 8.30 am to 5 pm, Monday to Friday.
You will lead a team of reception and caretaking staff across four sites. Your leadership will directly contribute to the wellbeing of staff and patients, ensuring each site is safe, compliant, and fit for purpose.
As Health Centre Manager, you will be the first point of contact for any staff or building issues. Your responsibilities include ensuring your team feels supported, handling sickness reporting, keeping supervision and training current, and monitoring compliance. You'll oversee Health & Safety standards, report and monitor faults, and help maintain a positive environment for everyone.
Join our supportive team and work alongside dedicated colleagues who are passionate about making a difference. If you are enthusiastic about creating positive change and ready to take on a rewarding challenge, we encourage you to apply. Each day will be varied, requiring you to prioritise, multitask, and use your initiative.
We look forward to welcoming someone who shares our commitment to excellence and teamwork.
Main duties of the job
We are excited to offer this opportunity to join our Support Services Team, where your contributions will directly impact our success. As a valued member of the team, you will play a vital role in ensuring smooth operations and a positive environment for both staff and building users.
Your main responsibilities will include:
Representing the Support Services Team in a positive and professional manner at all levels.
Managing schedules, responding to requests, and supporting staff and wider building issues.
Demonstrating excellent people skills, organisation, and prioritisation abilities.
Maintaining attention to detail and confidentiality, especially regarding data protection.
Working flexibly according to the needs of the service and using your initiative to complete tasks independently.
We welcome applicants from diverse backgrounds and value your interest in this role. Your skills and qualities will help foster a supportive and dynamic team spirit, ensuring our service continues to excel. We look forward to receiving your application and thank you for considering this opportunity.
About us
We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.
We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions you bring.
CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact People Services on [email protected] . CityCare is committed to the protection of vulnerable adults and children.
Job description Job responsibilities
Job Purpose
The Health Centre Manager is a dynamic role which requires an enthusiastic, motivating individual who can engage and inspire a wide audience and use these connections to support system improvement across our sites.
The post holder will have day to day responsibility for the operational management of up to 5 busy Health Centres Lift Builds ensuring the sites are Health & Safety compliant.
The post holder will be responsible for the management of Clerical and Caretaking staff at various sites, this includes staff supervision, appraisals, sickness logging and monitoring and ensuring Mandatory Training is compliant.
The post holder will be responsible for ensuring the operational effectiveness and adherence to quality standards and key performance indicators for all external contracts/internal service level agreements as well as marketing and ongoing development of the service.
The post holder will have budget responsibility; this will include the day to day administering and monitoring of the budgets and being an authorised signatory
The post holder will ensure the delivery of an effective service in line with local, national and professional agendas and clinical governance.
Dimensions
The post holder will be responsible for the management of various Health Centres/LIFT buildings (CityCare demised areas). The post holder will be responsible for performance managing team members against service objectives The post holder will be responsible for Recruitment & Selection for their sites The post holder will be responsible for managing Health & Sickness for their sites The post holder will be responsible for completing annual Building Risk Assessments for their sites The post holder will lead on partnership initiatives with multi-agency organisations The post holder will take responsibility for all support issues relating to their sitesKey Responsibilities
To undertake the management of up to 5 busy Health Centres/LIFT Builds/leased and owned buildings throughout CityCares profile and to be responsible for the safe, effective and efficient delivery of the services ensuring key stakeholders are kept informed of any issues, problems or concerns in order that these may be addressed as a priority. To assess and manage the maintenance of the building and equipment, liaising with contractors to ensure the safe operation of Health Centre users, including act as point of contact for Support Services including estates, telecommunications and IT. To be responsible for completing annual Building Risk Assessments and ensuring any issues are dealt with appropriately. To ensure additional audits (Fire Risk Assessments/Cleaning) are actioned and signed off. To undertake the day to day management of clerical and ancillary staff within each site, including undertaking Performance Review and Development and identifying training and development needs. Managing the reception area and the provision of clerical support, to ensure staff rotas provide the capacity and capability to deliver the service to satisfy requirements and to ensure adequate cover is requested during periods of absence. To manage the recruitment of new team members in line with CityCare recruitment and selection procedures and to undertake coaching, training and induction of staff. To manage Probationary Reviews for new team members including organising new starter set-up (), have regular meetings with staff member to ensure targets are met and arrange additional training if required. To be responsible for ensuring all essential training is completed by staff and to contribute to training needs analyses to ensure the provision of high quality, effective training for staff.
To manage sickness and absence reporting in line with CityCares Health & Sickness Policy. To record and monitor sickness and absence and to be responsible for ensuring the procedure is followed for Long / Short Term sickness.
Authorised signatory for travel expenses and additional hours.
Maintain strict confidentiality in relation to all issues concerned within the service, ensuring staff are aware of their obligations under the FOI, Information Governance and Data Protection Act.
To employ communication skills to negotiate with GPs and other stakeholders on sensitive and contentious issues regarding future service delivery, service provision and ways of working, with sensitivity and diplomacy.
Deal with matters raised under the complaints procedure / protocol and using the procedure / protocol when answering queries.
To ensure that effective Business Contingency Plans are in place to meet unexpected increase in demand / emergency situations.
To maintain good budgetary control and identify any relevant risk to the service.
Together with the Area Health Centre Manager and other stake holders, review contract deliverables and ensure that the highest quality service is delivered.
To collate, analyse and provide complex information and/or data such as patient surveys, planned preventative maintenance reports, infection control and fire risk assessment action plans and clinic room usage data for the ICB, to support service improvement or disseminate to stake holders, adapting communication styles to suit the target audience.
To support the Area Health Centre Manager in ensuring any new policies, systems and processes are in line with national best practice and adhered to ensuring information is cascaded appropriately to support service development.
Influence, persuade and negotiate with managers in developing processes, in relation to the service/sites.
To aim to resolve client queries and provide information to patients by personal contact and by telephone and to work closely with GP Practices, NHS PS, CHP, Private Landlords, Other Providers, Local Authority and relevant agencies and establish links to improve Service provision.
Attend meetings with internal stakeholders, NHSPS, CHP, Private Landlords, Other providers, Local Authority to ensure engagement, working with locality managers across all CityCare services.
To identify, address and refer health and safety matters relating to sites and deliver building related health and safety induction to staff.
To hold regular team meetings including organising venue, arranging agendas and ensuring relevant paperwork is available for attendees.
Advanced use of IT packages including manipulating/designing spreadsheets.
To record and act upon all incidents that are potential hazards and dangerous occurrences in relation to the Health and Safety Act, including completing Risk Assessments/Audits.
To be responsible for operationalising team moves and relocations, ensuring adequate office space, ensuring sufficient furniture and IT equipment and organising logistics.
Person Specification
Experience Essential
Experience of working in a health or social care setting Experience of engaging peers and managers through strong communication and negotiation skills Experience of and ability to use a range of IT packages Experience of managing staff Experience of multi-agency working Experience of Change management Risk assessment and management Information management Undertaking Audits Performance management Successful conflict resolution
Skills and Attributes Essential
Ability to communicate in a variety of ways with a variety of different audiences, including verbal, written and presentation skills, adapting communication styles to suit Effective interpersonal skills and the ability to build and maintain effective working relationships with a variety of different audiences Knowledge and understanding of Information Governance and management of citizen data Ability to collate information, progress actions and undertake performance monitoring and reporting as required Analytical skills and the ability to interpret complex data, information and audit findings Excellent organisational skills using systematic, thorough and logical approaches Ability to manage multiple and competing demands, work autonomously and deliver on agreed objectives and targets accurately within tight deadlines Ability to effectively manage staff, providing support, guidance, and mentoring Strong negotiation and influencing skills Ability to manage change effectively Strong delegation skills Ability to use initiative
Qualifications Essential
Level 4 NVQ Diploma in Business administration or equivalent level of training and experience ECDL or equivalent level of IT training and/or experience
Desirable
Project Management qualification, i.e. NVQ or QSIR
Employer details Employer name Nottingham CityCare Partnership CIC
Address Nottingham Citycare Partnership
Old Basford Health Centre
1 Bailey Street
NOTTINGHAM
NG6 0HD
United Kingdom
Employer's website https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)