About this role
Job summary
NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.
Our local population is large and diverse, with a wide range of health and care needs that are evolving all the time. We're committed to improving the health and experience of our patients and residents, working with partners across the North Central London Integrated Care System (ICS) - including Councils, providers, GPs, and voluntary and community organisations - to plan and deliver high quality, joined-up and accessible health and care services that put people first.
Main duties of the job
As an ICB, we're focused on:o improving outcomes in population health and healthcareo tackling inequalities in outcomes, experience, and accesso enhancing productivity and value for moneyo helping the NHS support broader social and economic development. We're ambitious, driven, and passionate about working collaboratively and creatively to deliver the best health and care possible for our patients and residents through every stage of their lives. Our Population Health and Integration Strategy outlines our vision and priorities and will shape our focus as a system for the coming years. We're proud of our staff and the contribution they make and are committed to developing their knowledge and skills in a supportive, inclusive, and values-led organisation.
Referral & Intake Coordinatoro Maintain administrative systems and processes to guarantee an efficient and effective service that supports the delivery of CHC appeals process, and backlog clearance.o Be a key member of the ICB's Complex care administrative function, this role will provide administrative support to the Clinicians and managerial members.o Responsible for the gathering supporting documentation for CHC appealso Required to maintain constructive relationships with a broad range of internal and external stakeholders
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description Job responsibilities
Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person Specification
Education/Qualification Essential
Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience. Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access. Understanding of Confidentiality and Data Protection Act. Knowledge of NHS Continuing healthcare
Desirable
Current knowledge of the relevant National Service Frameworks e.g. older people, long term conditions, cancer care, as well as current issues affecting the NHS and Social Services. To demonstrate an understanding of guidance on NHS Continuing Healthcare and NHS Funded Nursing Care and a solid understanding of the background of continuing healthcare.
Skills and Knowledge Essential
Effective team working Ability to work without supervision Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines Skilled and competent in Microsoft Packages, e.g. Word, Excel, Outlook, Powerpoint. Excellent time management skills with the ability to reprioritise Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills
Desirable
Ability to pull together comprehensive draft reports, data and letters. Negotiating, networking and persuasive skills
Experience Essential
Demonstrable experience in dealing with the public and dealing with sensitive and confidential information. Significant administrative/ secretarial experience including initiating and maintaining office systems.
Key Attributes Essential
Ability to multitask, prioritise and work in a pressurised and stressful environment Minute taking Problem solving skills and ability to respond to sudden unexpected demands Values and Behaviours Understanding of and commitment to equality of opportunity and good working relationships Understanding of confidentiality and data protection.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Central London Community Health Trust
Address Ferguson House, Marylebone Road
London
NW1 5JD
United Kingdom
Employer's website https://clch.nhs.uk/ (Opens in a new tab)