About this role
Job summary
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare. Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
We are looking to recruit a Business Support Manager to provide senior administrative leadership across our Community Hospitals. This is a key role for an experienced, confident and highly organised professional who can lead people, streamline systems and support high-quality patient care.
As Business Support Manager, you will provide Personal Assistant support to the Assistant Director for Community Hospitals while also offering operational leadership to the wider administrative workforce. You will oversee, coordinate and develop administrative services to ensure they are efficient, responsive and fully aligned with clinical delivery.
You will act as a trusted senior administrative lead, the overall manager for all Community Hospital admin staff, and a key contributor to business planning, governance, workforce development and service improvement.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys leading teams and wants to make a meaningful impact on patient-centred services.
Main duties of the job
Develop admin processes -- Implement and improve administrative systems Task coordination -- Allocate tasks and manage reporting and meeting schedules Procedure development -- Create procedures, guidelines and support project delivery Data reporting -- Produce reports and KPI insights using Power BI and RIO Audit and research support -- Assist managers with data collection and review Budget reporting -- Manage establishments, reports and virement logging Project management -- Lead cost improvement plans, business plans and action plans Business continuity -- Maintain and update continuity plans Efficiency improvements -- Centralise business functions where appropriate Ad hoc admin support -- Provide flexible support to senior management Activity monitoring -- Review activity data and follow up with Team Leads Automation development -- Support implementation of automation initiatives Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
About us
Kent Community Health NHS Foundation Trust is due to integrate with Medway Community Healthcare on 1 October 2026. Following integration and to align our community services to the new Neighbourhood Model of care delivery, there will be a period of consultation which may result in changes affecting some services, teams or roles. Depending on the area you are applying to work in, this could include potential changes to your role, work base, reporting arrangements, or terms and conditions of employment. Any changes would be subject to consultation and managed sensitively and in line with relevant employment processes. Please do contact the recruiting manager if you have any concerns about this so they can answer any questions you might have.
Rated 'Outstanding' by CQC, we deliver high-quality care that improves the health of our communities. We are looking for people who share our values:Compassionate, Aspirational, Responsive and Excellent.
We are proud to be an inclusive, welcoming organisation and encourage applications from people of all backgrounds. We use protected characteristic information for monitoring only and it is not seen by recruiting managers, except where applicants choose to be considered under our disability guaranteed interview scheme.
We know life outside work matters.As a flexible working-friendly organisation, we welcome conversations about arrangements that help you thrive while supporting excellent care for our patients.
Explore KCHFTcareer pathways
Job description Job responsibilities
As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via [email protected], quoting the vacancy reference number, so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications, training and experience Essential
Level 6 qualification (e.g. Bachelor degree BA/BSc, NVQ level 6, ordinary degree without honours) Or you will be able to demonstrate the equivalent level of experience. You'll need to have recent experience of team working and versatility to take on a variety of tasks.
Knowledge and skills Essential
You will need to be able to be able to use IT systems and databases Represent the Trust when talking to and working with patients, colleagues and visitors Having an awareness of developments within the NHS would be an advantage.
Personal attributes Essential
A full, valid UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) and the ability to travel independently are essential for this role. Should you require workplace adjustments under the Equality Act 2010, we are committed to supporting you to meet the mobility requirements of the role wherever possible.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent Community Health NHS Foundation Trust
Address Faversham Cottage Hospital
Faversham
ME138PS
United Kingdom
Employer's website https://www.kentcht.nhs.uk/ (Opens in a new tab)