About this role
Job summary
We are looking to appoint a senior waiting list coordinators to our surgery admissions team. The individuals will actively manage the administrative processes required for the smooth and efficient operation of the department. We are seeking enthusiastic, motivated people with the ability to supervise, multi-task and have excellent telephone manners. This is a key role in facilitating patient's timely and equitable access to surgery.
We would prefer candidates with experience in managing waiting lists and a good understanding of the NHS RTT requirements but will consider candidates with appropriate administration skills.
There is an opportunity for personal development to enhance skills and enable further career progression.
Main duties of the job
To co-ordinate patient waiting lists in an efficient and effective manner, ensuring that patient's waiting list information is properly and accurately maintained and that patients on the list are allocated admission dates within the Trust's waiting time standards and in line with the Trust Patient Access Policy
To provide a full administrative function for the inpatient service and to ensure that patients are notified of admission and pre-admission dates within agreed waiting list targets including RTTtargets. Cancer Targets and Diagnostics targets.
To enter all admissions data for surgery into the ORMIS system. The data to include patient information, theatre, theatre time procedures etc.
To use appropriate booking processes to facilitate the admission of patients adding, removing and suspending patients to and from the relevant waiting list where accuracy is essential.
Ensure patients found to be unfit for surgery are correctly managed in line with the Trust's Patient Access Policy.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description Job responsibilities
Team working relationships.Communicate with parents/guardians, GPs and other external organisations in relation to enquiries concerning admission dates where on occasion there may be barriers to understanding and/or communication difficulties.
The post holder will be required to communicate with and advise internally and externally with the following personnel:Patients, relatives and their significant othersPeer group Waiting List Co-ordinators, Admissions Manager,General Services Management TeamAll grades of Medical StaffNursing staff and Modern MatronsGeneral PractitionersClerical and Administration staffOther NHS Organisations
Maintenance of waiting lists
To be responsible for ensuring all relevant information is accurately recorded on to the Patient Administration and Theatre Systems where attention to detail is essential to:Check and update patient informationRegister new patientsRequest and distribute computer print outsRequest patient lettersAdd patients to waiting listsAllocate TCI datesRecord 18 week wait clock and treatment status for each patientCheck and up-date Inter Provider Transfer data
Ensure all recorded procedure codes are correctly identified and entered into the Patient Administration System.
To use appropriate booking processes to facilitate the admission of patients adding, removing and suspending patients to and from the relevant waiting list where accuracy is essential.
Ensure patients found to be unfit for surgery are correctly managed in line with the Trusts Patient Access Policy.
Assist the Admissions Manager, and Service Managers in the administration and monitoring of the waiting lists in accordance with Trust guidelines identifying any potential difficulties in a timely manner.
In liaison with the Operational Manager review clinical timetables and amend theatre lists according to clinical availability.
Person Specification
Skills & Abilities Essential
Experience in Team Leading Understanding of national NHS Policy and targets including thorough knowledge of the RTT week waits. Good interpersonal and communication skills, both oral and written understanding of patient confidentiality and Information Governance One year's experience working in a similar role in a hospital/health care setting.
Desirable
Change management skills and ability to implement change effectively
Education & Qualifications Essential
English and Maths at GCSE level or equivalent
Personal Qualities Essential
Demonstrates excellent interpersonal, verbal and written communication skills Team Player with good communication skills and willing to share responsibilities
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Whittington Hospital NHS Trust
Address Whittington Hospital
Magdala Avenue
London
N19 5NF
United Kingdom
Employer's website https://www.whittington.nhs.uk/ (Opens in a new tab)