About this role
Job summary
The Emergency & Integrated Medicine Care Service Unit (ICSU) is looking to recruit a Patient Pathway Administrator to work within the Gastroenterology department.
We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast paced environment. Excellent interpersonal and communication skills and an ability to work under pressure is essential to the role. The role will support the clinical team and improve the patient pathway
The ideal candidate will have NHS experience and a flexible approach to work
Main duties of the job
The PPA will assist the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. The PPA is responsible for supporting the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Job description Job responsibilities
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Communication
To ensure that confidentiality is maintained with regard to the business of the services at all times.
To liaise effectively with their line manager
To provide general non-clinical information and guidance regarding the Whittington Health Community Services to the referrers, patients, carers and the general public, in an appropriate manner
To ensure that the patient understands the information regarding their appointment and their responsibilities in lines with Whittington Health Service guidelines
To manage all correspondence generated by the Community Services to patients, GPs, and other health professionals in line with the Whittington Health procedures and protocols.
To be able to utilise sensitive communication skills to ensure the patient, carer or other health professionals are happy with the care processes
Training and Development
To participate in the Trusts Appraisal system under the supervision of the Manager and Team Leader and attend any training courses as deemed appropriate to meet the objectives of the service and for personal development
To take responsibility for self-development on a continuous basis, undertaking on-the- job training as training is required.
To the complete of all mandatory training required by the organisation and ensure all modules are within date
Person Specification
Education/Qualification Essential
Excellent written/spoken English Educated to GCSE/O level or equivalent
Desirable
Knowledge, Skills & Abilities
Knowledge & Experience Essential
Knowledge of NHS performance targets Experience of working within a busy organisation
Desirable
Knowledge of and previous work experience in the NHS/ working with other clinical specialties
Skills & Abilities Essential
Excellent Communication & Interpersonal skills Excellent computer literacy, ability to use Microsoft Office
Desirable
Able to use Patient Administration Systems( EPR)
Personal Qualities Essential
Ability to work under pressure Enthusiastic and positive with a "can do" approach Dynamic & Flexible Commitment to high standards of patient care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Whittington Hospital NHS Trust
Address Whittington Health NHS Trust
Magdala Avenue
London
N19 5NF
United Kingdom
Employer's website https://www.whittington.nhs.uk/ (Opens in a new tab)