About this role
Job summary
We are looking for a proactive and compassionate Administrator to become the vital link between our Talking Therapies and Outpatient Services and the people who need them most. This isnt just an admin job, its your chance to be the first voice clients hear when they reach out for help, and a key part of a growing mental health team making real impact every day.
Main duties of the job
You will be responsible for patient administration within our team of therapists, a vital and rewarding position, as our administrative staff are the first point of contact for people seeking support with their emotional wellbeing. You will play a central role in streamlining the delivery of treatment and helping reduce waiting times for our clients.
You will liaise with patients, GPs, therapists, psychiatrists and external agencies, joining a compassionate and supportive team. This post would suit someone passionate about making a real difference through administrative work or looking to gain experience towards a career in psychological therapies.
You will be part of building a collaborative team that values wellbeing, professional development, and excellence in patient care whilst delivering positive outcomes for the residents of Hertfordshire
About us
Nouvita Healthcare is an established provider of specialist health and social care services across Hertfordshire, Cambridgeshire Bedfordshire and Surrey. We are dedicated to delivering high-quality, patient-centred mental health support and therapeutic services in hospital, residential and now in outpatient settings. Our focus is on empowering recovery and improving outcomes through effective, compassionate care. At Nouvita, we value continuous improvement and foster an environment where all staff have a voice and can develop their careers.
We are committed to:
Delivering high-quality mental health services
Maintaining excellent clinical governance and patient outcomes
Supporting staff development and wellbeing
Promoting equality, inclusion, and diversity in everything we do
Nouvita Healthcare is proud to be an equal opportunity workplace. We are a Disability Confident employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request to: [email protected]
Job description Job responsibilities
Duties:
Greeting clients with warmth and professionalism - over the phone and in writing Supporting therapists, and service lead with top-tier admin support Managing referrals and enquiries with sensitivity and care Maintaining records, schedules, and waiting lists with precision and confidentiality Liaising with GPs, external agencies, and clients to ensure smooth access to services Managing diaries and coordinating appointments seamlessly Assisting with audits and data collection to improve care and meet national standards Providing flexible support across departments as the service evolves
Person Specification
Qualifications Essential
- Strong admin experience and excellent organisational skills - Drivers Licence and access to a car - Confidence using Microsoft Office and digital tools - A compassionate, professional telephone manner - Attention to detail and the ability to juggle priorities independently - Clear and confident communication - written and verbal - Experience of dealing with the general public - Commitment to confidentiality and ongoing professional growth Qualifications: - A good general education - Comfortable with IT systems and data entry - Eager to learn and grow - well support you all the way Who You Are: - Empathetic and approachable, Methodical, self-motivated, and reliable - A team player who thrives in a supportive environment - Ready to make a real difference every day
Desirable
- Experience in healthcare, mental health, or counselling environments - Understanding of Talking Therapies or IAPT services - Previous NHS or medical admin experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Nouvita Limited
Address Head Office
33 Wellfield Close
Hatfield
Hertfordshire
AL10 0BY
United Kingdom
Employer's website https://nouvita.co.uk/ (Opens in a new tab)