About this role
Who are we? At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company. Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. What will you do? A Claims Adviser captures, validates and finalises contents and other various claims from the client.Our Advisers within the Claims Department are committed to providing Miway clients with awesome service and to making their experience enjoyable, easy and convenient. Demonstrating an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist the customer. What will make you successful in this role? Minimum Qualification Required Grade 12/Standard 10/NQF4 Minimum Experience At least 1 year experience in a short-term insurance industry Previous call center experience with an above average performance track record Deliverables include, but will not be limited to Capture/Register claims on systems Handle administration and follow ups concerning claims. Liaise with clients, service providers & assessors. Handle and resolve queries from clients/service providers. Validate claims within turnaround time. Handling and resolving queries and problems from clients and service providers. Payment of claims and invoices from service providers within specific turnaround times Conduct all the above to the required performance and quality standards that are in place. Provide regular feedback and keep clients up to date, assured and confident in their advisor. Competencies Required Excellent administration and organisational skills Excellent interpersonal and communication skills (verbal and written) Self disciplined and self motivated Problem solving/initiative Negotiating Tenacity and resilience Be an analytical thinker with an investigative instinct Customer service oriented Deadline and results oriented Attention to detail Takes ownership and responsibility Adaptability Conflict handling attitude Knowledge and Skills Customer Service Quality, compliance and accreditation Administration Team Support Personal Attributes Communicates effectively - Contributing dependently Decision quality - Contributing dependently Action orientated - Contributing dependently Optimises work processes - Contributing dependently Core Competencies Cultivates innovation - Contributing dependently Customer focus - Contributing dependently Collaborates - Contributing dependently Being resilient - Contributing dependently Drives results - Contributing dependently Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.