About this role
As a Front of House Assistant, you'll be at the heart of the guest experience — creating warm welcomes, sharing local knowledge, and making every stay feel effortless. From check-in to check-out, you'll bring personality, energy, and a genuine passion for hospitality while supporting the wider hotel team. If you love meeting new people, thrive in a fast-paced environment, and enjoy making a difference through the little details, this could be the perfect fit. THE STAGE IS SET The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We're on an exciting journey, step on stage and play your part. THE WORK IN YOUR HANDS - Welcome every guest with genuine warmth, personality, and professionalism throughout the night. - Deliver seamless late check-ins, check-outs, reservations, and overnight guest support. - Be the friendly face of the hotel after hours, handling guest requests and resolving any challenges with confidence. - Maintain a safe, secure, and welcoming environment, completing overnight checks and ensuring the hotel is always guest-ready. - Share local knowledge and personalised recommendations to enhance every stay, no matter the time of day. - Support our public spaces, ensuring they remain clean, inviting, and align