About this role
Are you passionate about delivering seamless guest experiences and creating memorable events? We're looking for a dedicated Individual Groups & Events Reservations Coordinator to join our dynamic team. In this unique role, you will work closely with both our Cluster Reservations team at voco The Hague and the Meetings & Events department at Crowne Plaza Amsterdam – South. About us: Welcome to Crowne Plaza Amsterdam – South and voco® The Hague, two distinct IHG Hotels where you'll experience the best of both worlds. At Crowne Plaza Amsterdam – South, business meets comfort in the lively Zuidas district, with 207 rooms, 7 meeting venues, and vibrant spots like De Japanner Zuid and the Manhattan Lounge-Bar. At voco® The Hague, an iconic former bank building has been transformed into a stylish hotel with 204 elegant rooms and a warm, welcoming team. Together, these two hotels offer the perfect place to learn, grow, and connect within the IHG Hotels & Resorts family. Your day to day: - Assist in planning, organizing, and executing various meetings and events. - Help maintain relationships with clients and following up in current/past business. - Attend regular team meetings to discuss ongoing and upcoming events, providing updates on current business and any challenges encountered. - Invoicing and post-event evaluations to ensure client satisfaction. - Collaborate with various departments, including banqueting and front desk to guarantee successful event execution with BEO creations. - Stay updated on industry trends and best practices in event management. - Participate in brainstorming sessions to develop innovative ideas for events and promotions. - Collaborate with team members to analyze event feedback, helping to identify areas for improvement in service delivery. - Assist in the preparation of meeting agendas and take detailed minutes, ensuring all action items are documented and followed up on in a timely manner. - Prepares letters of