About this role
Education: Secondary (high) school graduation certificate. Work setting: Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Provide customer service. Work conditions and physical capabilities: Attention to detail. Standing for extended periods. Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Weekend.