About this role
Job summary
To provide a comprehensive secretarial support service to consultants, junior medical staff and medical secretaries, ensuring the highest level of confidentiality is maintained at all times.
The post holder will be required to demonstrate a significant level of initiative in organizing their workload and in making decisions and taking action in accordance with departmental policy.
Main duties of the job
This post will be to provide efficient clerical support service to the Consultant Histopathologists and the department. This will involve the distribution of histology reports, filing of information and request forms and distribution of material for second opinion.
A major part of the role involves audio typing of histological reports, recording and typing minutes of meetings, extracting histological slides and retrieving cases needed for MDT meetings and liaising with staff of all grades in the department to ensure all information is available for the meeting. They will be the initial point of contact for callers to the department either via telephone or in person.
Successful candidates would be expected to work during core laboratory hours of Monday to Friday 08.30 to 17.00.
Candidates must have a minimum of GCSE Mathematics and English or equivalent. In addition, candidates must have a word processing and / or typing qualification such as OCR I / II or equivalent.
Potential candidates should be motivated, keen to learn and develop new skills, have a flexible approach to work and be able to operate under pressure as part of a team in an often busy clinical laboratory environment.
About us
The Black Country Pathology Service (BCPS) is the Hub site based at Royal Wolverhampton New Cross Hospital NHS Trust and is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description Job responsibilities
To provide high quality audio-typing and word processing facilities with, medical terminology, as required by Medical Staff, ensuring that the work is completed in an efficient and timely manner.To access confidential histology reports and send out to external/internal agencies as appropriate.To ensure all information and messages received from patients, colleagues and Medical Staff are communicated efficiently and correctly. This can be of a sensitive or complex nature.To assist with all duties in the absence of the Office Manager, ensuring all duties are completed in an effective and efficient manner to ensure an optimum service is maintained at all times.To provide cross cover for the secretarial team during absences.Respond positively and promptly to enquiries and problems receivedfrom patients, medical staff and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures.Be committed to continual self development and training to meet therequirements and further development of the specialty.Respond in a professional and sensitive manner when dealing withconfidential issues to patients, relatives, and other agencies.To accurately create records and update patient related informationonto the computerised Patient Administration System.Take responsibility for patient notes in the office pertaining to own work.Assist with the training and induction of any new, or less experienced,secretarial/support staff.
Person Specification
Qualifications Essential
GCSE in English and Mathematics at grade C or above. Typing or key board skills/qualification
Experience Essential
Demonstrable experience of using a computer/keyboard. Experience of a numerical filing system. General Admin & clerical experience.
Desirable
Experience of audio typing Experience in the NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Wolverhampton NHS Trust
Address RWT Cellular Pathology Hub Site - New Cross Hospital
Wolverhampton Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)