About this role
Job summary
The Referral Support Care Navigator will form an integral part of the multidisciplinary team approach in caring for the physical, social and psychological needs of patients going through faster diagnosis referrals, vague systems and screening pathways where there is a suspected cancer.
Main duties of the job
Work as a Health/Social Care Assistant to assist with the coordination and management of patients undergoing diagnostic, screening fast track and treatment at The Royal Wolverhampton NHS Trust to support patients both on and off treatment.
Provide information to patients related to first appointments, treatment/follow-up and signpost to appropriate healthcare providers within remit of role and guidance.
Support the fast-track team to book appointments where service dictates.
Provide telephone advice and triage where appropriate, working within defined protocols and guidelines. Document and communicate outcomes as per service specification.
Macmillan Cancer Support and Information Support Manager in developing and facilitating Health and Well Being Programmes. This will involve contributing and delivering education to patient and carers, including information around health promotion, disease prevention and supporting self-management of their rehabilitation or long-term condition. This could be across hospital sites and off site locations
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description Job responsibilities
Ensure patients, family and carers are treated with dignity and respect and in keeping with the RWT approach and Macmillan values.
Provide dedicated and knowledgeable support to patients receiving care and treatment at RWT.
Book appointments and contribute to the delivery of the faster diagnosis target.
Help patients and relatives overcome barriers to understanding when English is not their first language or where accessible information is required.
Participation in the development of Well Being Sessions.
Person Specification
Qualifications Essential
GCSE or equivalent in Maths and English Grade C / Level 4 or equivalent
Desirable
Diploma
Experience Essential
Ability to show empathy and understand the difficulties faced by people with cancer Experience of managing emotionally distressing and complex situations Understanding of patient-centred care
Desirable
Experience working within the NHS Relevant experience in a clinical setting and basic medical terminology
Communication Skills Essential
Excellent communicator both face-to-face, telephone and email Good observational skills Ability to use tact and empathy
Flexibility Essential
Required to work flexibly to meet unpredictable demands of service
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Royal Wolverhampton NHS Trust
Address New Cross
Wolverhampton Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)