About this role
Job summary
We are recruiting for an Appointment Coordinator within the SPARC Administration team.
Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.
To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.
Please note we cannot offer sponsorship for this role.
Main duties of the job
To ensure that all new referrals are processed on eRS within 24 hours of receipt and that the referral letter is forwarded to the relevant Trust depending on triage outcome.
To manage and process requests for advice from community optometrists, ensuring queries are addressed promptly and referred to the appropriate clinical team for further action as needed.
To be responsible for processing patient choice requests, including sending out Patient Choice Forms and actioning the results, ensuring appointments are scheduled in line with patient preferences and according to policy guidelines.
To be responsible and accountable for all booking processes for a designated region of London, undertaking booking/deferring of appointments in accordance with procedures.
To monitor any inboxes/worklist to ensure that all patients are processed and booked appropriately, booked according to the Access Policy.
Liaise with clinical staff regarding the booking of appointments of patients who need to be processed urgently
About us
What's in it for You?
At Moorfields, we invest in you--your growth, your wellbeing, your future.You'll join a flexible, supportive organisation offering:
o Competitive salary (including high-cost area supplement)
o Membership of the NHS Pension Scheme
o 24/7 independent counselling support
o Career-long learning and development opportunities
o Excellent transport connections
o Access to NHS and Blue Light discount schemes
o Free Pilates classes
o Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Job description Job responsibilities
The post holder will be a member of the trusts Single Point of Access team.
To manage primary care referrals for North Central London, North East London and South West London providing a professional, comprehensive and efficient service to outpatient clinics based in North Central London and North East London along with their associated satellite units.
To manage GP referrals through the e-Referral System.
To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.To ensure adherence to the Trusts Access Policy at all times.
To work as part of a large administrative team and provide cross-cover as and when required.
Person Specification
Knowledge Essential
Proficient in MS Office packages (Word, Excel, PowePoint, etc) Proficient in digital systems and software (e.g. hospital systems or work systems) Understanding of the 18-week pathway
Desirable
Understanding of general patient pathways in healthcare
Experience Essential
Administrative experience in the NHS Administrative experience in a work environment for 1 year or in more than one work environment
Desirable
Experience of working in a busy environment with the ability to manage well Experience working with patients/customers
Education/Qualifications Essential
Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
Desirable
Evidence of continuing education and educational development Evidence of continuing professional development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Moorfields Eye Hospital NHS Foundation Trust
Address Kemp House
City Road
London
EC1V 2PD
United Kingdom
Employer's website https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)