About this role
Job summary
This BANK role may require evening and weekend working. Hours dependent on availability and appointment bookings.
As part of a wider multi-disciplinary team the post holder will be responsible for the day to day operational management of the waiting list initiative project including co-ordinating clinical service and administrative function, waiting lists, and to provide senior administrative support to the Service Manager.
This project will end March 2026.
Main duties of the job
To manage, co-ordinate, plan and support delivery of a waiting list initiative project for children's ASD diagnostics.
This will include co-ordinating staff rotas, booking Bank staff, estates management, stock control, managing waiting list, co-ordinating booking appointments, follow up letters & reports, answering queries from staff and service users, escalating where required.
Regular feedback in terms of DNA's/attendance at appointments and impact on the waiting list.
In addition, this role will also entail liaising and co-ordinating with partner organisations to facilitate smooth delivery of ASD diagnostics in preparation of cases, and uploading of completed diagnostic reports.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description Job responsibilities
See job description & personal specification for details for full details of this role.
This is for Bank co-ordination of a waiting list initiative for ASD diagnostics only
Person Specification
Knoweldge & Skills Essential
oAble to prioritise and plan work in a busy environment and to tight deadlines delegating where appropriate and planning other's workload Ability to organise and evaluate data Experience of maintaining databases oAbility to adapt to change and develop services and systems to meet changing needs oCapable of dealing with non-routine activities such as building issues, training issues etc oAble to work on a variety of tasks with deadlines at any one time without supervision oAbility to organise and evaluate data, assessing its importance by creating and maintaining databases and spreadsheets oTakes initiative and uses own judgement in anticipating and dealing with queries and problems and prioritise accordingly oAbility to work with clients and families by elevating anxiety by ensuring that their appointments are allocated in a timely manner that works well for them
Education & Qualifications Essential
GCSE English and Maths Pass or above In depth experience or theoretical study of techniques/processes e.g. BTEC, relevant degree
Desirable
Knowledge of NHS RIO database, previous NHS work experience, Excellent IT Skills,
Experience Essential
Minimum 2 years previous senior experience Experience of working in a clinical environment Experience of preparation of reports and taking of minutes, together with setting agendas and distribution of associated papers
Desirable
Knowledge of NHS terminology and structure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East London NHS Foundation Trust
Address West Ham Lane Health Centre
84 West Ham Lane
Stratford
E15 4PT
United Kingdom
Employer's website https://www.elft.nhs.uk/ (Opens in a new tab)