About this role
Our busy and growing dental practice is in need of an additional front line Receptionist! We seek a courteous, friendly, and engaging professional who loves welcoming people with joy - this critical position supports busy dental clinic operations by actively creating a warm environment, greeting patients with a smile, and ensuring important patient information is obtained, verified, communicated, and updated as necessary.
This is a part-time position (M, W, and TH), approximately 24 hours per week, but offers an opportunity for additional hours. Position offers a generous amount of paid time off (vacation and sick time), in addition to several paid holidays including the week between Christmas and New Years.
Primary responsibilities include:
• Warmly welcoming all patients and visitors
• Answering phones, checking voicemails, and returning patient phone calls
• Scheduling and confirming patient appointments
• Referring patients to other clinics if they have insurance
• Updating and uploading patient information using Dentrix system
• Filling openings and cancelled appointments quickly
• Printing daily routing slips
• Printing copies of daily schedules
• Noting no-call/no-shows and cancellations using Dentrix
• Maintaining patient waitlist
• Training and supervising front desk volunteers
• Maintain neat and clean reception/patient waiting area
• Assisting in special projects as assigned by the clinic manager/dentist
Required Qualifications:
• High school diploma or GED
• Specialized coursework and/or proven work history and experience in general office practices such as typing, filing, data entry, and general administrative support – medical or dental office experience preferred
• Strong customer service skills
• MUST have a friendly and welcoming demeanor - this is priority
• Flexibility to respond professionally to occasional changes to daily patient schedule
• Current CPR certification
• Familiarity with dental terminology
• Familiarity with Dentrix software highly preferred, willing to train the right person
• High proficiency with computer software and data entry a huge plus
The ideal candidate will possess a calm demeanor and the ability to sensitively and respectfully interact with a diverse patient population. Reliability, punctuality, and flexibility required to manage busy front desk and ensure smooth clinic operations.
Hope Clinic is a non-denominational Christian medical and social service provider that offers whole-person care, serving all in Jesus’ name. Most importantly, the successful candidate will embrace and reflect the mission to “Multiply Hope”, empowering others to live generous lives and creating opportunities for help and healing.
Please include separate cover letter with resume to be immediately considered.
Hope Clinic is an Equal Opportunity Employer. $18.00 per hour