About this role
As a Front of House Supervisor, you'll be the go-to person during your shift, ensuring the Front Desk runs smoothly and guests receive exceptional service at every stage of their stay. You'll support and guide the team, lead by example and work closely with other departments to deliver a seamless operation. This is a hands-on role for someone who enjoys taking ownership, solving problems and creating great guest experiences in a fast-paced hotel environment. THE STAGE IS SET The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We're on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS - Lead the Front Desk during your shift, ensuring smooth check-ins, check-outs and seamless guest experiences. - Support and guide the Front Office team, leading by example and helping colleagues deliver exceptional service. - Resolve guest queries and concerns with confidence, creating positive outcomes every time. - Work closely with Housekeeping, Maintenance and other departments to keep rooms and public areas guest-ready. - Support the delivery of events, hotel activations and day-to-day operations, adapting to the needs of the business. - Identify opportunities to enhance the guest experience through confiden