About this role
Are you passionate about hospitality and ready to take the next step in your leadership career? At Park Plaza Eindhoven, we're looking for a Front Office Team Leader who enjoys creating memorable guest experiences while inspiring and supporting a high-performing team. As the face of the hotel, you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay. Located in the heart of Eindhoven, Park Plaza Eindhoven offers contemporary comfort combined with genuine hospitality. As our Front Office Team Leader, you will support the Operations Manager in leading the daily operation of the department, ensuring exceptional guest satisfaction, smooth service delivery, and strong team performance. You will lead by example, coach team members, and contribute to achieving departmental and hotel objectives. Responsibilities - Lead and support the Front Office team during daily operations, ensuring exceptional guest service at all times - Act as the first point of contact for guest enquiries, requests, and complaints, ensuring timely and effective resolutions - Monitor guest satisfaction and implement actions to continuously improve performance - Ensure compliance with hotel policies, procedures, and brand standards - Assist with scheduling, shift planning, and departmental administration - Drive upselling initiatives and maximise room revenue opportunities - Work closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure a seamless guest experience - Support onboarding and training of new team members Essential Requirements - Previous Front Office experience within a hotel environment - Supervisory experience or strong leadership potential - Strong communication skills in English, written and spoken - Passion for hospitality and creating memorable guest experiences - Excellent problem-solving and decision-making skills - Strong organisational skills and attention to detail