About this role
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
is seeking a Virtual Scheduler to manage appointment scheduling, coordinate client communications, and ensure smooth calendar operations. This role requires excellent communication skills, strong organizational abilities, and the capacity to work independently in a remote environment aligned with US business hours.
The ideal candidate is detail-oriented, proactive, and able to juggle multiple scheduling requests while maintaining a professional and friendly demeanor with clients and team members.
Key ResponsibilitiesAppointment Scheduling & Calendar Management:
Schedule, reschedule, and cancel appointments based on client and team availabilityManage calendars for one or multiple team members, ensuring no conflicts or double-bookingsSend appointment confirmations, reminders, and follow-up communicationsCoordinate scheduling across different time zones when necessaryClient Communication:
Serve as the primary point of contact for scheduling inquiries via phone, email, and/or chatRespond promptly and professionally to client scheduling requestsHandle last-minute changes, cancellations, and urgent scheduling needs with grace and efficiencyMaintain a friendly, helpful tone in all client interactionsAdministrative Support:
Maintain accurate records of appointments and client interactions in scheduling software/CRMPrepare daily/weekly schedule summaries for relevant team membersCoordinate logistics for virtual or in-person appointments (sending meeting links, addresses, etc.)Flag scheduling conflicts or issues proactively and propose solutionsProcess & Operations:
Follow established scheduling protocols and standard operating proceduresIdentify opportunities to improve scheduling efficiency and client experienceEnsure all scheduling data is up-to-date and organizedAssist with other administrative tasks as needed to support team operationsRequirements
Required QualificationsExperience & Skills:
2+ years of experience in scheduling, administrative support, customer service, or related rolesStrong verbal and written communication skills in English (mild accent acceptable)Excellent organizational skills and attention to detailAbility to manage multiple calendars and competing priorities simultaneouslyComfortable using scheduling software, calendar tools (Google Calendar, Outlook, Calendly, etc.), and CRM systemsProfessional phone manner and customer service mindsetWork Environment:
Reliable high-speed internet connection and professional home office setupAbility to work US business hoursComfortable working independently in a remote settingMust be available for video calls and team meetings as neededPersonal Attributes:
Proactive and solution-oriented approach to problem-solvingCalm under pressure when handling last-minute changes or urgent requestsStrong interpersonal skills and ability to build rapport with clientsDependable, punctual, and committed to meeting deadlinesQuick learner who adapts easily to new tools and processes
Preferred QualificationsExperience scheduling for service-based businesses (healthcare, beauty, wellness, consulting, etc.)Familiarity with appointment scheduling platforms (Acuity, Calendly, SimplyBook.me, Jane App, etc.)Experience working remotely for US-based companiesBilingual (English/Spanish) is a plus but not requiredBased in Latin America for optimal timezone alignment
What We're Looking ForWe need someone who:
Communicates clearly and professionally in English, both verbally and in writingCan handle scheduling logistics independently without constant supervisionStays organized even when managing a high volume of appointment requestsTreats every client interaction as an opportunity to provide excellent serviceTakes ownership of the scheduling function and proactively addresses issues
What Success Looks Like in This RoleCalendars are accurately maintained with minimal conflicts or errorsClients receive timely responses to scheduling requests (within 2-4 business hours)Appointment confirmations and reminders are sent consistentlyTeam members have clear visibility into their schedulesLast-minute changes and urgent requests are handled smoothlyScheduling processes run efficiently with minimal need for interventionBenefits
Remote Working for US Company Exposure to new technology & trend Competitive Salary